PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5P-1669 BEARING IN THE TRANSMISSION OF CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS
Usage:
REBE9302-01
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08Jan2013 |
(Revised 09Aug2013) |
U-5
A-5
D-7
O-6
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After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5P-1669 BEARING IN THE TRANSMISSION OF CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS |
|
3160 3000 | PS52377 |
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NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52377" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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NOTE: | This Revised Service Letter replaces the 08Jan2013 Service Letter. Changes have been made to the Title, Problem, and Affected Product. |
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TERMINATION DATE |
31Jan2015 |
PROBLEM
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The existing 5P-1669 Bearing can fail on certain 797, 797B, 797F, and 797F XQ Off-Highway Trucks. If the existing 5P-1669 Bearing fails it results in debris generation and potential transmission failure. |
AFFECTED PRODUCT
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Model | Identification Number |
*******Group 1******* | |
797F | LAJ00141-00419 |
797F XQ | WSP00100-00122 |
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*******Group 2******* | |
797 | 5YW00193-00277 |
797B | JSM00125-00488 |
PARTS NEEDED
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Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 1672009 | ELEMENT-HYD |
1 | 2445644 | KIT-DT GASKET |
1 | 3186177 | KIT-DT BEARING |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 2******* | ||
1 | 1672009 | ELEMENT-HYD |
1 | 2445644 | KIT-DT GASKET |
1 | 3186177 | KIT-DT BEARING |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
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After failure, replace the 5P-1669 Bearing with a new 375-9921 Bearing. Refer to the Service Manual if/as required. The transmission needs to be removed from the truck in order to install the new 375-9921 Bearing. Please refer to KENR8372 Transmission Planetary-Disassemble for 797F Transmissions, RENR2577 Disassembly and Assembly for 797B Transmissions and RENR2036 Disassembly and Assembly for 797 Transmissions for further details. |
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Image1 |
SERVICE CLAIM ALLOWANCES
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*******Group 1******* | ||||||
0-24 mo |
||||||
25-132 mo |
NOTE: This is a 100.0-hour job for Group 1 | ||||||
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*******Group 2******* | ||||||
0-24 mo |
||||||
25-132 mo |
NOTE: This is a 100.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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