PRODUCT SUPPORT PROGRAM FOR INSTALLING LOADER LINKAGE CARTRIDGE RETENTION SYSTEM ON CERTAIN 992G WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING LOADER LINKAGE CARTRIDGE RETENTION SYSTEM ON CERTAIN 992G WHEEL LOADERS

Usage:

REBE2834-01

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16Jan2008

(Revised 23Jan2008)

U-34

A-31

D-27

O-30

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR INSTALLING LOADER LINKAGE CARTRIDGE RETENTION SYSTEM ON CERTAIN 992G WHEEL LOADERS
6107 6108 6118 6501		PS51432

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51432" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 16Jan2008 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

31Jan2011

PROBLEM

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The boom of the loader linkage may shift at the A or B pins on certain 992G Wheel Loaders. If the boom shifts, it can interfere with the loader frame or the bucket.

AFFECTED PRODUCT

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Model	Identification Number
992G	7HR00034-00387, 75001, 75003, 75006-75014 ADZ00127-00257, 300-623, 75001-75002 AZX00297-00792

PARTS NEEDED

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Qty	Part Number	Description
2	2H4145	SEAL-O RING
8	8T4223	WASHER-HARD
8	8T4956	BOLT
6	1394267	SHIM
4	1396380	SHIM
2	2817164	RETAINER
1	2817165	BOSS
2	2817166	PLATE
1	2817167	SPACER
2	3146764	CARTRIDGE AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction, REHS4134, "Installation Procedure for Secondary Pin Retention System on Wheel Loaders," for the rework procedure.

Refer to Special Instruction, REHS2648, "Procedure to Replace Loader Linkage Pins on Wheel Loaders," for instructions on installing the sleeve bearing pins.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 13-15 mo	75.0%	75.0%	0.0%	0.0%	25.0%	25.0%
8001-10000 hrs, 16-18 mo	25.0%	25.0%	0.0%	0.0%	75.0%	75.0%

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NOTE: This is a 80.0-hour job
NOTE: If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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