PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND REPLACE THE OIL FILTERS ON CERTAIN MARINE C32 ACERT ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND REPLACE THE OIL FILTERS ON CERTAIN MARINE C32 ACERT ENGINES

Usage:

REBE5365-00

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24Jul2009

U-273

A-231

D-237

O-245

TM-24

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*Priority*	PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND REPLACE THE OIL FILTERS ON CERTAIN MARINE C32 ACERT ENGINES
1308		PI31679

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31679" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31679" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:

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COMPLETION DATE	TERMINATION DATE
31Jan2010	31Jul2010

PROBLEM

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Certain Marine C32 ACERT Engines may have metallic debris in the filters.

AFFECTED PRODUCT

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Model	Identification Number
C32	RNZ00154-00156, 160, 163-164, 167, 174, 177, 181, 183-184, 187, 189, 191, 196, 198, 202, 205, 218, 223-225, 227

PARTS NEEDED

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Qty	Part Number	Description
2	1R1808	FILTER AS.-LUBE
2	2487518	OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Remove the two oil filters and drain into a suitable container.

2. Use a 175-7546 or 4C-5084 Filter Cutter group to cut open the oil filters.

3. Remove the pleated media from the filter canister and remove the fiber banding from the pleats of the filter media.

4. Separate multiple pleats and inspect for metallic debris.

- If no debris is noted in either of the oil filters, replace the oil filters with new filters. Do not pre-fill the oil filters. Lubricate the seal and install the filters while empty. Follow installation-tightening instructions printed on the oil filter. Be sure to top off the engine oil with specified Cat DEO to proper level and put engine back into service.

- If metallic debris is found, contact your Caterpillar Dealership Technical Communicator and Submit this information to the DSN in order to obtain the information that is necessary to complete any repairs. You must reference this Service Letter number in the DSN Service Request. High resolution digital photographs of any debris found must be attached to the DSN Service Request.

NOTE: A very small amount of metallic flakes, paint chips, and possibly some casting sand is normal in a break in oil filter. If there is any doubt about what is found please contact your Caterpillar Technical Communicator with details for further assistance.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.5-hour job
Labor will be allowed as follows: 1. 1.5 man-hours per engine to remove 2 ea. Oil filters, drain oil from filters into suitable container, cut open filters and inspect for metallic debris, then replace with new filters. 2. Reasonable travel will be paid if engine is at shipyard or in a customer vessel. Only one trip will be paid if visiting a twin-engine application. NOTE: Include sister engine serial number in claims story on multiple engine vessels. Only the parts listed in this program are allowed. All other parts required will be for the customer?s account. This program covers the cost of inspecting and replacing the engine oil filters only.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND REPLACE THE OIL FILTERS ON CERTAIN MARINE C32 ACERT ENGINES

MODELS INVOLVED - C32 ACERT Marine Engines

Dear Caterpillar Product Owner:

The engine oil filters need to be inspected on the products listed below. The existing 1R1808 Oil Filters may contain metallic debris. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 24Jul2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 24Jul2009 Service Letter