PRODUCT IMPROVEMENT PROGRAM FOR ADDING THE EMISSIONS LABEL ON CERTAIN C32 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR ADDING THE EMISSIONS LABEL ON CERTAIN C32 GENERATOR SETS

Usage:

REBE5305-00

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11Sep2009

U-322

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR ADDING THE EMISSIONS LABEL ON CERTAIN C32 GENERATOR SETS
7557 7002		PI31690

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31690" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31690" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:

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COMPLETION DATE	TERMINATION DATE
31Mar2010	30Sep2010

PROBLEM

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The emissions label needs to be added on certain C32 generator sets. The existing engines may not have the emissions label.

AFFECTED PRODUCT

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Model	Identification Number
C32	SXC03762, 3826, 3870-3871, 3876, 3878, 3899-3900, 3909, 4037-4038, 4092, 4098, 4144-4145, 4149, 4151, 4236, 4255, 4257, 4265, 4274-4275, 4293, 4300-4302, 4308-4311, 4314, 4328, 4331, 4335-4336, 4371-4372, 4375-4376, 4427, 4440, 4442, 4449-4451

PARTS NEEDED

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Qty	Part Number	Description
1	LABEL	Emissions Certification Label (As Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Order a new emissions label if applicable.

1. Inspect the engine to determine if there is an emissions label.

- If the engine has an emissions label, no further action is required.

- If the emissions label is missing, proceed to the next step.

2. Order the new emissions label.

3. Install the new emissions label.

Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR ADDING THE EMISSIONS LABEL

MODELS INVOLVED - C32 Generator Sets

Dear Caterpillar Product Owner:

The emissions label needs to be added on the products listed below. The existing engines may not have the emissions label. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 11Sep2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 11Sep2009 Service Letter

Rework Procedure

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1. Begin at the SISWeb homepage. The address is https://sis.cat.com

2. From the SISWeb homepage, select the Engine Technical Marketing Information - TMI link.

3. Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4. Press the "Retrieve Data" button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label - Click Here!". This will direct the user to the Large Power Systems Division Homepage.

7. Click on the emissions/certification replacement link.

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8. Complete dealer name and address information.

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9. Complete the remaining fields highlighted with a red asterisk.

10. Select certification label as the label type. Enter the number of this Priority Program in the field titled "Reason for the replacement label request". It is also very important to have the engine serial number field completed with the correct information.

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11. Complete the shipping information section of the form and click "Submit".

12. After receiving the new emissions label, please install the new label. Location of the label should be on the top of the front valve cover or on the engine oil cooler.