PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE

Usage:

REBE5443-00

Show/hide table

15Sep2009

T080
T084
T088
T120
T122
T124
T125
T127
T160
T161
T163
T166
T167
T170
T171

Show/hide table

Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE
7606 7620		PS42967

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42967" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Jan2010

PROBLEM

Show/hide table

New software for Product Link is now available. The new 3303408/">330-3408 (PL121)Communication Software Gp replaces the former 311-8377 Communication Software Gp. The new 3303409/">330-3409 (PL300) Communication Software Gp replaces the former 311-8375 Communication Software Gp.

The new software for Product Link 121 has the following enhancements:
? Improvement to the operating system for stability of flash memory
? Improvements to the GPS algorithm
? Improvement to the registration process of the PL321 when the PL121 was previously registered as a PL121 stand-alone
? Event messages will now appear in PL121 Message Queue in CAT ET. This improvement will signify "time/geo-fence" alarms that were being sent.
? The PL121 will now send time fence alarms when the engine is started outside of the time fence. Also, the PL121 will send only new "time geo-fence" messages when the messages occur. The PL121 will not send repeated alarms that were already active. Consecutive day alarm messages will still be provided in the daily status message.
? Product Link will now accurately detect that the keyswitch has been switched to OFF.
? The radio will now shut down normally even if the antenna is disconnected. The radio will also shut down normally even if there has been no satellite communication since the last power-up.

The new software for Product Link 300 has the following enhancements:
? PL300 software now reports combined fuel usage for machines with dual engines.
? PL300 software minimizes the chance of receiving "Last Known Position" status when the Product Link is in Power Mode 2 or Power Mode 3.
? PL300 software will detect a keyswitch OFF more promptly in order to initialize the sync clock arbitration process again. When the keyswitch is turned from OFF to ON, this enhancement will avoid temporary SYNC clock master changes.
? Improvements will ensure that the Service Meter Hours (SMH) for Product Link do not reset to zero.
? Improvements will ensure that the Product Link does not deregister itself.
? PL300 software will now properly use the Engine Operating Status, running or not running, when the keyswitch is OFF in order to determine whether or not to increment
the SMH.
? Administration messages will not be sent before the module is registered.

The new software for Product Link 121 and Product Link 321 has the following enhancements:
? Change to the power mode in order to better balance the functionality versus power consumption while the Product Link is in the key off mode.
? Additional diagnostics that are displayed in CAT ET were added for troubleshooting communications with the communications satellites.
? A change has been made in order to ensure multiple administration messages and registration messages are not reported unnecessarily. In order to utilize the full functionality, the system requires the latest version (2007Cv1.0)of Caterpillar Electronic Technician (CAT ET).

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
3406E	9WR02529, 10121
C9	JSC03431

Show/hide table

*****Group 2*****
12H	12500145, 159 CBK00713, 802, 1119, 1164, 1688
140G	13W00541
140H	12600208, 226 CCA01348, 1476, 2928, 3060
14H	ASE01526
14M	B9J00560
16H	ATS00508, 582, 682, 771
16M	B9H00156, 158, 182, 197
24H	7KK00332
24M	B9K00286
320C	AMC01071 ANB04078, 4106
320D	CXY00233, 239 DHK00849, 854
322C	FED00286, 308
324D FM HEEL	JLS00171
325C	BMM00434, 472
328D	MKR00192
330C	KDD00922, 1623
330D	MEY00216, 278 NBD00310, 412, 420-421, 423, 468
345C	TBA00187
365B L II	JMB00515
365C L	ELC00186
385C L	SBE00324
525B	3KZ01541
545	2FZ00485
545C	54500400, 415
631E	1AB01308
631G	AWK00242
637G	DFJ00332-00333, 358
730	AGF01374
740	AXM01087, 2008, 2060-2061 B1P00223, 764, 910, 956, 1351, 1353, 1402-1403, 1729-1730
740EJ	B1R00159-00160
773B	63W04232
773E	BDA00590, 598
777C	4XJ00095, 392, 464
777D	3PR00536 AGC02366-02367, 2440, 2491, 2493-2494, 2509, 2511
777F	JRP00321-00322
785B	6HK00435-00436
785C	APX00825-00826, 1142-1143
789B	7EK00187
793C	ATY00835, 1031, 1040, 1059
938G II	B9Y00592, 1014
950G II	AYS00327, 553, 588-589, 692
950H	J5J00181, 244, 252, 329, 748, 835
962G II	AYG00391
962H	J6J00158
966G II	AWZ00201, 204 AXL00346, 756
966H	A6J00261
972G II	AXE00354 AXP00231, 235
972H	A7J00171, 201, 249, 300, 314
980G II	AYT00370, 436
980H	MHG01043
988G	BNH01495
988H	BXY00419, 734, 860, 1051
992G	AZX00794
CB-224E	22400863, 882, 2830
CB-334E	C4F00382
CP-433E	BTY00315
CP-533E	ASM00209, 235, 240
CP-563E	BWE00247-00248, 259, 281, 284, 293, 319
CP-663E	DAF00212, 238, 240-241, 246, 253
CS-433E	BTT00330, 372, 375, 387, 433
CS-533E	ASL01772, 2045
CS-563E	ASA00921, 1026, 1330
CS-573E	CEB00230, 251
CS-583E	DAJ00407
CS-663E	DAG00422, 465, 479, 489-490, 576, 584-585
CS76	JCS00118
D10N	3SK00852
D10R	3KR00838 AKT00448, 822
D10T	RJG00291, 323, 345, 430, 437, 491, 667, 711, 743
D11R	7PZ00364
D11R CD	AAF00264
D6R II XL	BRZ00104
D8R	7XM05149
D8R II	6YZ00796
IT38G II	CSX00974
IT62H	M5G00325
PF-300B	6HM00156
PF-300C	PFB00132
TK711	10100260-00261
TK722	10300467

Show/hide table

*****Group 3*****
226B	MJH03187, 3299, 4296, 6021, 13381, 13383, 13790
242B	BXM01630-01631
246B	PAT02555
246C	JAY02182, 2380
287C	MAS01592
301.5	3YW04413, 4724
301.8	BFA03782, 3929, 3961
301.8C	JSB00891
304	NAD02472, 3677, 3679
305C CR	HWJ02098, 2728
307C	BCM01357, 1473 BNE01142, 1145
311C U	CKE01286, 1398, 1543, 1630
312C	FDS00417
312C L	CBA01891
420D	BKC00509
428E	SNL01761
432D	WEP02308
432E	BXE01591, 3738
908	TAR00346
924G	WMB00907, 1080, 1099
928G	WLG00746
930G	TFW00230, 371, 598, 673, 683, 1036
IT28G	WAC00558, 560
TH215	MHS00145, 175-176
TH220B	SLA00571
TH330B	SLB00640
TH350B	SLD00749

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	3303408	SFWR GP-A3011
1	3303409	SFWR GP-A3011
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3303408	SFWR GP-A3011
1	3303409	SFWR GP-A3011
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3303408	SFWR GP-A3011
1	3303409	SFWR GP-A3011
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

1. Download the flash files from SISweb.
2. If the machine is equipped with a PL321 system, flash the PL121
first ? followed by the PL300. Please refer to RENR7911 for
specific details on flashing the software.
3. After flashing the new software, adjust the internal Product
Link clock to agree with the machine SMH as indicated on the hour
meter.
4. With this new version of software, any changes to either the
PL121 or the PL300 will automatically cause a registration message
and an administration message to be queued.

NOTE: The image below contains a list of additional machines that are not listed in the Affected Product section that may have Product Link installed. If any machines in question are on this list, please proceed with the update. The claims will be accepted if the claim adheres to the service letter allowance guidelines. Please file the warranty claims for these units using 99Z00015 as the serial number.

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-250000 hrs, 0-360 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-250000 hrs, 0-360 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-250000 hrs, 0-360 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%