PRODUCT SUPPORT PROGRAM FOR REPLACING THE G610 ONBOARD DISPLAY ON CERTAIN TERRAIN ONBOARD AND DRILL ONBOARD SYSTEMS
Usage:
TEBE5571-00
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| 06Dec2016 |
U-632
D-528
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE G610 ONBOARD DISPLAY ON CERTAIN TERRAIN ONBOARD AND DRILL ONBOARD SYSTEMS |
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| 7620 | PS53354 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53354" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2017 |
PROBLEM
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| The existing G610 Display can sometimes go dark on certain displays manufactured from 09Apr2015 to 15Apr2015. If the existing G610 Display fails the monitor works OK if it has been turned off for a prolonged period of time and then powered up again. The monitor has issues when it is turned off using the power switch and then back on within a couple of minutes. The monitor becomes dark (unable to see what is displayed). |
AFFECTED PRODUCT
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| Model | Identification Number |
| CAES-ON BRD | 2TZ00235, 262-300 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4394341 | DISPLAY GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the G610 Display. |
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SERVICE CLAIM ALLOWANCES
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0-12 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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