PRODUCT SUPPORT PROGRAM FOR REPLACING FILMS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING FILMS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS

Usage:

TEBE5587-00

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28Mar2017

D-130

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING FILMS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS
7405 7557		PS45428

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45428" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2019

PROBLEM

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The existing films may need replaced on certain 794 AC Off-Highway Trucks to display product information with the correct model nomenclature.

AFFECTED PRODUCT

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Model	Identification Number
794 AC	MT500102-00107

PARTS NEEDED

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Qty	Part Number	Description
1	2190305	FILM-WARNING (if required)
1	2463331	FILM-PAYLOAD (if required)
1	4663786	FILM-RETARDER (if required)
1	4996702	FILM-794 AC (if required)
1	4996703	FILM-CAT (if required)
1	5205437	FILM-FOPS/ROPS (if required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect the film locations for nomenclature correctness. If nomenclature is correct no further action is required. If nomenclature requires updating follow Steps 1 through 3 for applicable updates:

1. On the right hand rear outside of cab remove the existing ROPS certification label and replace with new 219-0305 Film-Warning (1) and 520-5437 Film-FOPS/ROPS (2) as shown in Image 1.

2. Inside the cab on the left hand side door post remove the existing payload and retarder films and replace with new 246-3331 Film-Payload (3) and 466-3786 Film-Retarder (4) as shown in Image 2. (Note: the correct retarder film should display 466-3786 2 in the lower right corner of film).

3. On the left hand and right hand sides of body remove the existing body films and replace with new 499-6702 Film left hand side of body and 499-6703 Film right hand side of body. Refer to Media Number UENR1145-01, "794 AC Off-Highway Truck Field Assembly", for body film locations.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job
This is a 0.5-hour job to inspect the film locations for nomenclature correctness. If nomenclature is correct no further action is required. An additional 2.5 hours will be allowed to update the films if required.

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