PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE ENGINE OIL FILTER GROUP ON CERTAIN 312D GC EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE ENGINE OIL FILTER GROUP ON CERTAIN 312D GC EXCAVATORS

Usage:

REBE9660-01

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05Apr2013

(Revised 16Apr2013)

D-123

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE ENGINE OIL FILTER GROUP ON CERTAIN 312D GC EXCAVATORS
1308 1306		PI32164

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32164" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32164" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces 05Apr2013 Service Letter. Changes have been made to the Parts Needed.

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COMPLETION DATE	TERMINATION DATE
31Oct2013	30Apr2014

PROBLEM

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The 392-0399 Engine Oil Filter Group needs to be inspected to verify the correct assembly of the 6V-8943 Reducer and the 387-2633/387-2634 Hoses on certain 312D GC Excavators.

AFFECTED PRODUCT

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Model	Identification Number
312D GC	RXZ00224-00292, 295-328

PARTS NEEDED

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Qty	Part Number	Description
1	1R1807	FILTER-LUBE (Before Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the inspection determines that the engine oil filter group has been assembled incorrectly, rework needs to be performed including replacing the 1R-1807 Lube Filter. Refer to Image1 for the correct assembly.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
An additional 1.0 hour will be allowed for reworking the engine oil filter group if any incorrect assembly is found. Provide pictures of the incorrectly assembled engine oil filter group. This should be provided when the warranty claim is submitted.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE ENGINE OIL FILTER GROUP

MODELS INVOLVED - 312D GC EXCAVATORS

Dear Cat Product Owner:

The 392-0399 Engine Oil Filter Group needs to be inspected on the products listed below. The existing filter assembly may have an engine oil cycle issue. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

Please refer the dealer to their Service Letter dated 05Apr2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 05Apr2013 Service Letter