PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS

Usage:

REBE5646-01

Show/hide table

10Dec2009

(Revised 15Dec2009)

A-352

D-383

O-386

Show/hide table

*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D AND M322D MH WHEELED EXCAVATORS
7490 7601 7620		PI31705

Show/hide table

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31705" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31705" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 10Dec2009 Service Letter. Changes have been made to correct a typing error in the Title, Problem and Owner Notification Letter.

Show/hide table

COMPLETION DATE	TERMINATION DATE
30Jun2010	31Dec2010

PROBLEM

Show/hide table

The monitor does not always inform the operator of the current state of the quick coupler on certain M313D, M315D, M316D, M318D, M318D MH, M322D and M322D MH Wheeled Excavators.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
M313D	W3H00133-00137, 139, 143, 145, 155-156, 160, 167-168, 174, 177, 179-181, 183-185, 189-193, 197, 200, 202, 204, 210-211, 217, 221-224, 228, 232, 234, 236-238, 241, 245, 248, 260, 262-265, 277, 279, 284, 287, 289, 291, 293-294, 296, 298-301, 304, 306-307, 309, 311-313, 315, 319, 321, 323-324, 329-330, 332, 334, 336-337, 360, 362-364, 366, 368, 370, 372, 375-377, 388-395, 397-398, 400-401, 405, 408, 410-411, 414, 417-418, 423, 425-426, 430-431, 433, 435, 438-439, 441-443, 445, 447-449, 453, 456, 460, 464-465, 467-468, 471, 474, 477-485, 487-488, 492-494, 497, 504, 506-508, 511, 516, 518, 521, 523-525, 527-529, 531, 533, 536-537, 542, 544-545, 550, 553-554, 558, 560-563, 565, 567, 570, 572, 581, 583, 585, 587, 589, 592-596, 598, 600-601, 609-610, 612, 616, 621, 624, 626-628, 637-639, 644-645, 647-648, 650-651, 653, 658, 660, 667-668, 670, 675, 678, 680, 683, 688, 690, 692, 698, 705, 711, 714, 721-723, 726-727, 729, 756-761, 766, 772-773, 775-777, 779, 781, 783, 787, 792, 810, 815, 817, 830, 836, 838, 840, 846, 852-853, 857, 860, 866, 869, 886, 897, 906, 910, 912
M315D	W5M00137, 139-140, 142-143, 145, 147, 151-152, 154, 161-162, 164-165, 168, 170, 183, 185, 187-188, 190, 195, 207, 211, 216, 221-222, 224, 226, 230, 235-236, 238, 249, 251-252, 263, 266, 268, 270-272, 277-279, 281, 283-286, 289, 291, 294-295, 298-301, 303-304, 306-307, 309-313, 316, 318, 321-322, 324, 326, 332, 338, 341, 353, 355, 358, 363, 365, 367, 371-373, 375-376, 378-379, 381, 384, 387, 392, 394, 398-399, 402-404, 406, 409, 412, 414-415, 420, 431, 446, 448, 458, 461, 466-468, 471, 476, 478, 481, 487-489, 491, 495, 498, 505, 510, 512, 514, 528-529, 533, 536-537, 547, 549, 551, 553, 557-558, 560-561, 564, 574-575, 607, 625-626, 645, 650, 686-687, 689-691, 702-703, 705, 710, 750, 753, 759-760, 762-764, 768, 771-772, 776, 778, 780, 782
M316D	W6A00292-00293, 297, 299-300, 302-303, 305, 309, 311, 313, 317-318, 320-321, 325-327, 331, 337, 339, 341-343, 351, 355-356, 365, 367-368, 373, 377, 382, 386, 394, 396-398, 403-406, 408-409, 412, 415, 420-421, 423, 427-428, 431, 433-434, 437, 440-441, 444, 448-449, 451-452, 455, 458, 462-463, 466, 478, 480, 482-484, 487, 489-490, 495, 497-498, 500, 507-511, 515, 517-519, 521, 523, 526, 528-529, 531, 535, 538, 543-544, 546-547, 552, 562-563, 568, 580, 584, 594, 598, 600-602, 606, 611-612, 618-619, 622-623, 635, 637, 639-640, 642, 648-649, 652, 662, 667, 682, 691-692, 697-698, 701-702, 704-705, 707-708, 712-714, 718, 720-723, 726-727, 729-731, 733-738, 741-743, 763, 765-767, 773-774, 779-780, 782-783, 786-787, 789-791, 795, 797, 799, 801-802, 805-808, 811-812, 815, 817-818, 820-822, 825, 829-831, 833, 838-840, 844-846, 852-853, 855, 857, 862, 865-866, 876-879, 881-883, 885-886, 891-892, 895-896, 898, 903, 906, 910-911, 915-917, 921, 933, 937, 946-947, 950, 954-958, 960-961, 963-964, 970-971, 974, 976, 986-987, 992-993, 995-1003, 1007-1008, 1011, 1014-1018, 1020, 1024, 1028, 1030, 1032, 1038, 1043, 1046, 1049, 1051, 1057-1060, 1070, 1077, 1079, 1085, 1100, 1103, 1109-1110, 1118, 1124-1126, 1130, 1134, 1141-1143
M318D	W8P00207-00208, 210, 215, 217-218, 221, 223, 227-228, 231-232, 240-241, 243, 247, 252, 255-256, 261-263, 265, 267, 277-278, 283-285, 288-289, 293-294, 297-298, 300-301, 305, 309-311, 313, 323-325, 329, 333, 337, 343, 345-348, 353, 355, 359, 362, 366, 368, 370, 372, 379, 386-387, 407, 413, 416, 418-419, 423, 429, 432, 437, 443, 445-447, 449-450, 452, 454, 460, 463, 466, 468-469, 475, 477-478, 480-481, 485, 490, 495, 504, 507, 510, 512, 520-522, 524, 528, 534-536, 538, 540-541, 545, 548-551, 555, 566, 575-576, 578-579, 584, 589-590, 593-594, 600, 603, 607, 613, 617, 624-625, 627-630, 646-647, 649, 654, 656-657, 664, 667, 670, 675, 678-679, 690-692, 694, 696, 703, 716, 735, 738, 746-747, 749-750, 753, 762, 765, 779-780, 799-802, 805-808, 811-812, 814, 819-820, 822, 825, 830, 839-843, 845-846, 853-854, 856, 864, 866, 879-880, 882, 885-886, 904, 907, 912-913, 923, 926-929, 936, 938, 949, 955-957, 959, 970, 977, 983, 992, 997, 999, 1001-1002, 1015, 1017, 1021, 1044, 1047, 1049, 1053, 1055, 1059, 1061-1062, 1068-1069, 1072, 1075, 1079, 1081, 1083-1085, 1092-1093, 1097, 1100, 1103-1104, 1109, 1114, 1132, 1135-1136, 1140, 1150, 1152-1154, 1156, 1164, 1183-1184 W8R00162, 164, 170, 176, 216, 229, 234, 257, 265, 269, 300, 302-303, 331
M322D	W2S00113-00117, 119, 123, 125-126, 128, 137-138, 140, 149, 162, 179-180, 193-194, 196-197, 203, 207, 211, 214, 217-219, 223-224, 227, 231, 237-238, 240-241, 247, 252, 257, 264, 266-268, 282, 285, 292, 300, 303-304, 306-307, 311-312, 321, 331-332, 337-338, 343, 345, 350, 356, 374, 376, 383, 386, 389, 391-393, 399, 413, 419-423
M322D MH	W2T00202, 207, 348, 373, 379, 429

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	3285201	SFWR GP-A4006 (See Note Below)
1	3285202	SFWR GP-A4006 (See Note Below)
1	3285203	SFWR GP-A4006 (See Note Below)
1	3285204	SFWR GP-A4006 (See Note Below)
1	3285205	SFWR GP-A4006 (See Note Below)
1	3285206	SFWR GP-A4006 (See Note Below)
1	3285207	SFWR GP-A4006 (See Note Below)
1	3285208	SFWR GP-A4006 (See Note Below)
NOTE: Install the correct monitor software depending on the language that is required.

ACTION REQUIRED

Show/hide table

Flash the new monitor software for the correct language that is required.
Language Pack 1 English, French, German, Dutch, Italian - 328-5201
Language Pack 2 English, Danish, Finish, Swedish, Norwegian - 328-5202
Language Pack 3 English, French, Iceland, Spanish, Portuguese - 328-5203
Language Pack 4 English, Greek, Bulgarian, Romania, Turkish - 328-5204
Language Pack 5 English, Croatian, Hungarian, Italian, Slovenian - 328-5205
Language Pack 6 English, Czech, German, Polish, Slovakian - 328-5206
Language Pack 7 English, Estonian, Latvian, Lithuanian, Russian - 328-5207
Language Pack 8 English, Korean, Japanese, Vietnamese, Simplified Chinese - 328-5208

Show/hide table

OWNER NOTIFICATION

Show/hide table

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MONITOR SOFTWARE

MODELS INVOLVED - M313D, M315D, M316D, M318D, M318D MH, M322D and M322D MH Wheeled Excavators

Dear Caterpillar Product Owner:

A new monitor software needs to be installed on the products listed below. With the existing software, the monitor does not always inform the operator of the current state of the quick coupler. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 10Dec2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 10Dec2009 Service Letter