PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT IDLER ON CERTAIN 320D AND 320DL EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT IDLER ON CERTAIN 320D AND 320DL EXCAVATORS

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51798" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

Qty

Inspect the date code on all 248-7143 Front Idlers that are in dealer parts stock. The date code is stamped on the side of the from idler, refer to Image 1. Remove all front idlers that have a date code of 91011 or earlier from dealer parts stock.
- The first number of the date code is the year of manufacture: 200X.
- The second number of the date code is the month. The numbers 1 through 9 represent January through September and the letters X, Y and Z represent October, November, and December.
- The third number and the fourth number of the date code is the day of the month.
- The fifth number of the date code is the production code for line 1 or line 2.

To facilitate the identification of some of the improved front idlers, identification mark 0 (zero) was added.

Submit one claim for all parts removed from dealer parts stock.