A New Process Is Available to Request Service Animations for Certain Service Information Procedures {1000, 7000} Caterpillar

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Introduction

The Service Information Division is now creating service animations to supplement certain service manual procedures. Typical procedure types that contain content suitable for service animations include Systems Operation, Testing and Adjusting and Special Instructions. Typical animations range in length from 4-7 minutes. Completed service animations can be found on the Service Information Channel1 page.

Select the link below to initiate your request for a new Service Animation.

General Information

There are many service procedures where traditional service information is not adequate to communicate the complexity for performing service repair procedures efficiently and safely. With the use of videos and animations, virtual references for service information can be provided to convey more clarity and precision for specific procedures than traditional publications with words and illustrations.

For suggestions or questions, please use following email address:

Note: A CWS login is required to access Caterpillar Channel1. Scan the following QR code with a QR enabled device or copy the link that follows.

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Reference: Refer to "A New Process Is Available to Request Service Animations for Certain Service Information Procedures" on Caterpillar Channel1.

Directions for Subscribing to the Service Information Channel

1. Proceed to the Caterpillar Channel1 web site using the following link:
   https://channel1.mediaspace.kaltura.com/home
   

2. A CWS login is required to access Caterpillar Channel1.
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3. After entering the CWS login information, navigate to "Support" and "Product Support".
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4. The Product Support Channels will appear. Select "Service Information" from the "Channels" tab.
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5. Click the "Subscribe" button on the right side of the web page.

   Note: Once you are subscribed to the Service Information Channel, you will be updated every time that a new video or animation is uploaded into the Service Information Channel.