PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES
Usage:
TEBE4512-00
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| 01Apr2016 |
U-165
D-149
O-141
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES |
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| 1920 | PS53186 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53186" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2018 |
PROBLEM
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| There have been isolated instances of engine instability on certain C7.1 Industrial Engines. New engine software has improved governor gain settings which addresses this issue. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C7.1 | G9R00448, 779, 1038, 1050, 1316-1318 |
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| *******Group 2******* | |
| C7.1 | G9R01277-01296, 1386-1389, 1459-1499 |
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| *******Group 3******* | |
| C7.1 | G9R00219, 312, 333, 337, 374, 439-441, 454-455, 565, 578-579, 641, 759-760 |
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| *******Group 4******* | |
| C7.1 | G9R00280-00281, 294-299, 303-306, 315, 321-322, 326-328, 334-336, 338-341, 344, 351-370, 411-412, 432-438, 449, 451-453, 459-468, 479-482, 504, 513-517, 545, 718-722, 753-758, 761-762, 766, 771-772, 780-784, 825-838, 842-843, 856-865 |
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| *******Group 5******* | |
| C7.1 | G9R00608-00609, 614-615, 809 |
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| *******Group 6******* | |
| C7.1 | G9R00765, 810-814, 866-870 |
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| *******Group 7******* | |
| C7.1 | G9R00637, 741-748, 764, 815-824, 871-882, 894-895, 929-949, 963, 974-977, 995-1010, 1016, 1026, 1093-1103, 1164-1167, 1185-1191, 1392, 1404, 1411-1412 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4867505 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 4928200 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 4810035 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 4810040 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 4947655 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 1 | 4810046 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 7******* | ||
| 1 | 4855477 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| If instability issues are seen then update the engine ECM with the software in the Parts Needed or latest available in SIS Web. For flash programming of the engine ECM software, refer to troubleshooting, "ECM Software - Install". |
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SERVICE CLAIM ALLOWANCES
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