PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN C32 MARINE ENGINES AND MARINE GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN C32 MARINE ENGINES AND MARINE GENERATOR SETS

Usage:

TEBE4438-01

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24Jun2016

(Revised 24Aug2016)

U-328

A-248

D-290

O-287

TM-3

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN C32 MARINE ENGINES AND MARINE GENERATOR SETS
1304		PI32648

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32648" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32648" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Jun2016 Service Letter. Changes have been made to the Action Required.

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COMPLETION DATE	TERMINATION DATE
31Dec2016	30Jun2017

PROBLEM

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The oil pump needs to be replaced on certain C32 Marine Engines and Marine Generator Sets. The existing oil pump housing may fail which may cause low oil pressure or no oil pressure.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C32	RPM00347-00501

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*****Group 2*****
C32	RNY02648-02707 SDN00731, 736-803, 806-929, 931-1026, 1028-1142

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*****Group 3*****
C32	DSJ00129-00155 RSD00364-00528, 530-533, 536-538 RTK00186-00270

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	0R8210	PUMP GP-26 1 GR
1	3P0650	SEAL-O RING
1	5P8068	SEAL-O-RING
1	2361525	SEAL AS
1	SEALANT	LOCKTITE 598 or 5980
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	0R8210	PUMP GP-26 1 GR
1	3P0650	SEAL-O RING
1	5P8068	SEAL-O-RING
1	6N1396	GASKET-OIL PAN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	0R8210	PUMP GP-26 1 GR
1	3P0650	SEAL-O RING
1	5P8068	SEAL-O-RING
1	6N1396	GASKET-OIL PAN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 13.0-hour job for Group 1
An additional 19.5 hours allowed to connect/disconnect engine from transmission on engines that are installed on a vessel. Additional $22 allowed for purchase of 6 ml of Locktite 598 (or Loctite 5980) and paint to match engine. NOTE: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be included in the claim story. The claim will not be paid without this information. Example: Removed FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 10.5-hour job for Group 2
An additional 12.0 hours allowed to connect/disconnect engine from transmission on engines that are installed on a vessel. Addtional $20 allowed for paint to match engine. NOTE: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be included in the claim story. The claim will not be paid without this information. Example: Removed FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 10.5-hour job for Group 3
An additional 10.0 hours allowed to connect/disconnect engine from transmission on engines that are installed on a vessel. Addtional $20 allowed for paint to match engine. NOTE: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be included in the claim story. The claim will not be paid without this information. Example: Removed FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP

MODELS INVOLVED - CERTAIN C32 MARINE ENGINES AND MARINE GENERATOR SETS

Dear Cat Product Owner:

The oil pump needs to be replaced on the products listed below. The existing oil pump housing may fail which may cause low oil pressure or no oil pressure. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 24Jun2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 24Jun2016 Service Letter

Rework Procedure

Group Number 1

Note: Inspect the date code of the replacement engine oil pump. If the date code is from 40501 through 50215, do not install the pump. Refer to Image1.1.1, and Image1.1.2.

Review the safety actions in the Operation and Maintenance Manual.

Caution:
Ensure the engine is shut down and steps have been taken to prevent any attempt to start the engine while the oil pump is being replaced.

Care must be taken to ensure that fluids are contained during performance of inspection, maintenance, testing, adjusting and repair of the product. Be prepared to collect the fluid with suitable containers before opening any compartment or disassembling any component containing fluids.

Refer to Special Publication, NENG2500, "Caterpillar Dealer Service Tool Catalog" for tools and supplies suitable to collect and contain fluids on Caterpillar products.

Dispose of all fluids according to local regulations and mandates.

Keep all parts clean from contaminants.

Contaminants may cause rapid wear and shortened component life.

Step 1: If necessary drain engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual SEBU8775. Ensure to store the oil in containers for future use.

Step 2: If necessary disconnect engine from transmission.

Step 3: Remove engine oil pan. Refer to "engine Oil Pan - Remove and Install" in Dissemble and Assembly Manual UENR3257.

Step 4: Inspect the date code of the engine oil pump that is currently installed.
If the date code is from 40501 through 50215, go to Step 5.
If the date code is not from 40501 through 50215, go to Step 7.

Step 5: Remove oil pump. Refer to "Engine Oil Pump - Remove" in Disassembly and Assembly Manual UENR3257.

Step 6: Install new oil pump following procedure "Engine Oil Pump - Install" in UENR3257.

Note: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be recorded to be included in the claim story. Refer to Image1.1.1, and Image1.1.2. The claim will not be paid without this information. Example: Removed FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056

Step 7: Install oil pan. Refer to "Engine Oil Pump - Install" UENR3257.

Step 8: If necessary fill with engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual SEBU8775.

Step 9: Apply touch up paint as required.

Image1.1.1

Image1.1.2

Group Number 2

Note: Inspect the date code of the replacement engine oil pump. If the date code is from 40501 through 50215, do not install the pump. Refer to Image1.1.1, and Image1.1.2.

Review the safety actions in the Operation and Maintenance Manual.

Caution:
Ensure the engine is shut down and steps have been taken to prevent any attempt to start the engine while the oil pump is being replaced.

Care must be taken to ensure that fluids are contained during performance of inspection, maintenance, testing, adjusting and repair of the product. Be prepared to collect the fluid with suitable containers before opening any compartment or disassembling any component containing fluids.

Refer to Special Publication, NENG2500, "Caterpillar Dealer Service Tool Catalog" for tools and supplies suitable to collect and contain fluids on Caterpillar products.

Dispose of all fluids according to local regulations and mandates.

Keep all parts clean from contaminants.

Contaminants may cause rapid wear and shortened component life.

Step 1: If necessary drain engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual SEBU8773. Ensure to store the oil in containers for future use.

Step 2: If necessary disconnect engine from transmission.

Step 3: Remove engine oil pan. Refer to "engine Oil Pan - Remove and Install" in Dissemble and Assembly Manual UENR3257.

Step 4: Inspect the date code of the engine oil pump that is currently installed.
If the date code is from 40501 through 50215, go to Step 5.
If the date code is not from 40501 through 50215, go to Step 7.

Step 5: Remove oil pump. Refer to "Engine Oil Pump - Remove" in Disassembly and Assembly Manual UENR3257.

Step 6: Install new oil pump following procedure "Engine Oil Pump - Install" in UENR3257.

Note: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be recorded to be included in the claim story. Refer to Image1.1.1, and Image1.1.2 in Group Number 1 Rework Procedure. The claim will not be paid without this information. Example: Removed FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 30

Step 7: Install oil pan. Refer to "Engine Oil Pan - Install" UENR3257. Apply Loctite 598 or Loctite 5980 to the oil pan gasket joints. The application of the sealant should cover the entire width of the gasket joints.

Step 8: If necessary fill with engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual SEBU8773.

Step 9: Apply touch up paint as required.

Group Number 3

Note: Inspect the date code of the replacement engine oil pump. If the date code is from 40501 through 50215, do not install the pump. Refer to Image1.1.1, and Image1.1.2.

Review the safety actions in the Operation and Maintenance Manual.

Caution:
Ensure the engine is shut down and steps have been taken to prevent any attempt to start the engine while the oil pump is being replaced.

Care must be taken to ensure that fluids are contained during performance of inspection, maintenance, testing, adjusting and repair of the product. Be prepared to collect the fluid with suitable containers before opening any compartment or disassembling any component containing fluids.

Refer to Special Publication, NENG2500, "Caterpillar Dealer Service Tool Catalog" for tools and supplies suitable to collect and contain fluids on Caterpillar products.

Dispose of all fluids according to local regulations and mandates.

Keep all parts clean from contaminants.

Contaminants may cause rapid wear and shortened component life.

Step 1: If necessary drain engine oil. Refer to "Engine Oil and Filter - Change" Operation and Maintenance Manual (SEBU9100, SEBU9041, or SEBU9042).. Ensure to store the oil in containers for future use.

Step 2: If necessary disconnect engine from generator or transmission.

Step 3: Remove engine oil pan. Refer to "engine Oil Pan - Remove and Install" in Dissemble and Assembly Manual UENR3257.

Step 4: Inspect the date code of the engine oil pump that is currently installed.
If the date code is from 40501 through 50215, go to Step 5.
If the date code is not from 40501 through 50215, go to Step 7.

Step 5: Remove oil pump. Refer to "Engine Oil Pump - Remove" in Disassembly and Assembly Manual UENR3257.

Step 6: Install new oil pump following procedure "Engine Oil Pump - Install" in UENR3257.

Note: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be recorded to be included in the claim story. Refer to Image1.1.1, and Image1.1.2 in Group Number 1 Rework Procedure. The claim will not be paid without this information. Example: Removed FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 30

Step 7: Install oil pan. Refer to "Engine Oil Pump - Install" UENR3257.

Step 8: If necessary fill with engine oil. Refer to your engines "Engine Oil and Filter - Change" in Operation and Maintenance Manual (SEBU9100, SEBU9041, or SEBU9042).

Step 9: Apply touch up paint as required.