PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN C27, AND C32 INDUSTRIAL ENGINES, PETROLEUM ENGINES, AND GENERATOR SETS
Usage:
TEBE4453-01
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| 27Jul2016 |
| (Revised 24Oct2016) |
U-392
A-297
D-342
O-342
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OIL PUMP ON CERTAIN C27, AND C32 INDUSTRIAL ENGINES, PETROLEUM ENGINES, AND GENERATOR SETS |
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| 1304 1302 0681 7555 | PI32664 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32664" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32664" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 27 July 2016 Service Letter. Changes have been made to the Affected Product, Parts Needed, Action Required, and Service Claim Allowances. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Jan2017 | 31Jul2017 |
PROBLEM
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| The oil pump needs to be replaced on certain C27, and C32 Industrial Engines, Petroleum Engines, and Generator Sets. The existing oil pump may fail resulting in low oil pressure or loss of oil pressure. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C27 | TWM05024, 5061-5063, 5071, 5098 |
| C32 | BT400203 TLD01512, 1532, 1534 |
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| *******Group 2******* | |
| C27 | TWM04691, 4702, 4792, 4827, 4908, 4942, 4992, 5000, 5003-5006, 5008, 5011-5012, 5036, 5052, 5065, 5067-5068, 5072, 5078, 5115-5116, 5118-5119 WJC00225-00246 |
| C32 | NST00142-00144 WJD00102-00103 |
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| *******Group 3******* | |
| C27 | 12700008 GDS00261, 264, 266, 562, 602-626, 645-646, 653-798, 800-802, 805, 807, 827-851 R8W00115-00118 T4Z00350-00375, 450-483 TWM04706-04708, 4715, 4721-4722, 4725-4733, 4735, 4738, 4741-4745, 4802-4803, 4811-4812, 4837, 4840, 4848, 4850, 4852, 4854-4856, 4858, 4863, 4867, 4886-4891, 4894-4899, 4902, 4904-4905, 4927-4929, 4932-4933, 4944, 4946, 4998-4999, 5001, 5045-5046, 5056, 5086, 5095, 5097, 5099 |
| C32 | 13200021-00023 AL600101-00186 JAZ01741-01743, 1745-1790, 2150-2151, 2173-2174, 2179-2180, 2184, 2188-2189, 2191-2779, 2781-2783, 2785, 2787-2788, 2790-2798, 2800-2840, 2891-2915, 2917-2926, 2928-2930 K7C00710-00781 NRC00100-00222, 224-228, 249-272 SDK00292-00319 SMP00310-00311 SXC91001-91015, 92010-92019 TLD01496-01498, 1501, 1504-1508, 1515-1518, 1521, 1526, 1531, 1533, 1535, 1537, 1544, 1554, 1557, 1568, 1594-1595 |
| PMC27 | N1B00240-00242, 252-262, 264, 268-277, 284-289, 291-343 |
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| *******Group 4******* | |
| C27 | AT400203-00204 RAM00234, 242-252 TWM04692, 4704-4705, 4709-4714, 4716, 4718-4720, 4723-4724, 4736-4737, 4739-4740, 4746, 4749-4788, 4791, 4793-4795, 4797-4799, 4804-4805, 4816-4823, 4826, 4829-4831, 4833-4834, 4836, 4838-4839, 4841-4844, 4846-4847, 4849, 4851, 4853, 4857, 4859-4862, 4864-4866, 4868-4876, 4878, 4880-4881, 4883-4885, 4892-4893, 4900-4901, 4903, 4906-4907, 4909-4924, 4930-4931, 4934-4935, 4937-4941, 4943, 4947-4960, 4962-4964, 4966-4967, 4969-4991, 4994-4995, 4997, 5002, 5009-5010, 5013-5016, 5018-5019, 5023, 5026, 5028-5033, 5035, 5039-5042, 5047-5048, 5050-5051, 5053-5055, 5057-5060, 5064, 5069-5070, 5073-5077, 5079-5085, 5087-5092, 5096, 5100-5111, 5113-5114, 5117, 5120-5123 |
| C32 | BT400202 NST00145-00147 PHT00151-00152 TLD01494, 1499-1500, 1502-1503, 1509-1511, 1513-1514, 1519-1520, 1522-1525, 1527-1530, 1536, 1538-1543, 1545-1553, 1555-1556, 1558-1567, 1569-1593, 1596-1606 |
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| *******Group 5******* | |
| C32 | SDK00320-00348 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3P0650 | SEAL-O RING |
| 1 | 5P8068 | SEAL-O-RING |
| 1 | 6N1396 | GASKET-OIL PAN |
| 1 | 20R1516 | PUMP GP-26 1 GR |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 0R8210 | PUMP GP-26 1 GR |
| 1 | 3P0650 | SEAL-O RING |
| 1 | 5P8068 | SEAL-O-RING |
| 1 | 6N1396 | GASKET-OIL PAN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 0R8210 | PUMP GP-26 1 GR |
| 1 | 3P0650 | SEAL-O RING |
| 1 | 5P8068 | SEAL-O-RING |
| 1 | 6N1396 | GASKET-OIL PAN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 0R8210 | PUMP GP-26 1 GR |
| 1 | 3P0650 | SEAL-O RING |
| 1 | 5P8068 | SEAL-O-RING |
| 1 | 6N1396 | GASKET-OIL PAN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 3P0650 | SEAL-O RING |
| 1 | 5P8068 | SEAL-O-RING |
| 1 | 6N1396 | GASKET-OIL PAN |
| 1 | 20R1516 | PUMP GP-26 1 GR |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Oil pump must be replaced. Note: Inspect the date code of the replacement engine oil pump. If the date code is from 40501 through 50215, do not install the pump. Refer to Image 1 and Image 2. If required refer to the appropriate Disassembly and Assembly Manual, for the engine being reworked, to gain access to engine oil pan. Step 1: Identify proper Disassembly and Assembly Manual for engine that rework will be performed. Step 2: If required drain engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual for engine being reworked. Ensure to store the oil in containers for future use. Step 3: Remove engine oil pan, refer to "Engine Oil Pan - Remove and Install" section of Disassembly and Assembly Manual. Step 4: Inspect the date code of the engine oil pump that is currently installed. If the date code is from 40501 through 50215, go to Step 5. If the date code is not from 40501 through 50215, go to Step 7. Step 5: Remove oil pump, refer to "Engine Oil Pump - Remove" section of Disassembly and Assembly Manual. Note: The Foundry Code, Date Code, and Serial Number of both pumps, the pump being removed and the pump being installed, must be recorded to be included in the claim story. Refer to Image 1 and Image 2. The claim will not be paid without this information. Example: Removed: FH / 50110 / 022215 2067 Installed FH / 60890 / 033316 3056 Step 6: Install new oil pump, refer to "Engine Oil Pump - Install" section of Disassembly and Assembly Manual. Step 7: Install oil pan, refer to "Engine Oil Pan - Install" section of Disassembly and Assembly Manual. Step 8: If necessary fill with engine oil. Refer to "Engine Oil and Filter - Change" in Operation and Maintenance Manual for engine being reworked. If required refer to the Disassembly and Assembly Manual for the engine being reworked, to install any iron removed during engine rework. |
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| Image1 |
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| Image2 |
OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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