PRODUCT SUPPORT PROGRAM FOR REWORKING THE RIGHT HAND AND LEFT HAND UPPER SUSPENSION MOUNTINGS ON THE TRUCK FRAME OF CERTAIN 775F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE RIGHT HAND AND LEFT HAND UPPER SUSPENSION MOUNTINGS ON THE TRUCK FRAME OF CERTAIN 775F OFF-HIGHWAY TRUCKS

Usage:

TEBE0889-00

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04Feb2014

X156

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REWORKING THE RIGHT HAND AND LEFT HAND UPPER SUSPENSION MOUNTINGS ON THE TRUCK FRAME OF CERTAIN 775F OFF-HIGHWAY TRUCKS
7051 0679		PS90359

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90359" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2014

PROBLEM

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The Left and Right side upper front suspension mounting area of the 245-4680 Frame on certain 775F Off-Highway Trucks can fail due to high stresses in the welds. These welds are located at the upper mount connection to the fore/aft beam and the upper front suspension plate. If the existing structure cracks, these cracks can propagate into the fore/aft beam causing additional damage. If the weld failure is not corrected damage to the main beam may occur. This will result in a more extensive repair.

AFFECTED PRODUCT

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Model	Identification Number
775F	DLS01210, 1222-1224, 1228-1230, 1232

PARTS NEEDED

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Qty	Part Number	Description
2	4D6266	GUSSET
3	4J0524	SEAL-O-RING
1	5K9090	SEAL-O-RING-ORFS
2	6V8397	SEAL-O-RING-ORFS
1	6V8400	SEAL-O-RING-ORFS
2	6V9746	SEAL-O-RING-ORFS
5	7J9108	SEAL-O-RING-ORFS
1	7M8485	SEAL-O-RING
4	8T1583	NUT-HEX
4	8T4121	WASHER-HARD
1	8T4133	NUT
1	8T4136	BOLT-HEX HEAD
1	8T4186	BOLT-HEX HEAD
1	8T4195	BOLT-HEX HEAD
2	8Y4489	BOSS
1	9M8406	CLIP-LOOP
1	9R2613	BOSS
6	9X8399	WASHER
1	1306543	BOSS-WELD
4	1395942	BOLT-HEX HEAD
3	1565569	BOSS
1	1984766	WASHER-HARD
4	2179902	WASHER-HARD
1	2287093	SEAL-O-RING-ORFS
1	3753736	PLATE AS-LH
1	3753737	PLATE AS-RH
1	3753738	PLATE-RH
1	3753739	PLATE
1	3753740	PLATE-RH
1	3753741	PLATE-LH
1	3753742	PLATE
1	3867312	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.
Carry out the rework procedure for the Left and Right side front frame Strut mounts as per Special Instruction REHS5055 "Procedures for the Inspections, Repairs, and Component Replacements on the Frames of Certain Off-Highway Trucks".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 180.0-hour job
Miscelleanous cost will be allowed for contract welding company, Expense not to exceed $1165 US Dollars. Miscelleanous cost will be allowed for welding wire, welding rods, CO2 gas cylinder for carbon arc welding station, Dye Penetrant & other workshop material. Expense not to exceed $690 US Dollars. Miscelleanous cost will be allowed for contact painting company to repaint the reworked areas around the frame. Expense not to exceed EUR 375 ($510 US dollars).

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