PRODUCT IMPROVEMENT PROGRAM FOR CORRECTING AN A/C OVERCHARGE PROBLEM ON CERTAIN 966G AND 972G II MACHINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR CORRECTING AN A/C OVERCHARGE PROBLEM ON CERTAIN 966G AND 972G II MACHINES

Usage:

SEBE7882

January 6, 2002
U-4
O-6

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR CORRECTING AN A/C OVERCHARGE PROBLEM ON CERTAIN 966G AND 972G II MACHINES
1809		PI30276

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30276" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30276" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
June 30, 2002	January 31, 2003

PROBLEM

Certain 966-972G II machines were overcharged with 134A refrigerant in the factory. Overcharge will cause premature failure of the A/C system.

AFFECTED PRODUCT

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Model	Identification Number
966G II	AXJ274-275, 300, 306-311, 313-320, 323, 325-328, 330-334, 340, 346-348, 351, 356-363, 367, 369, 372-373, 375-376, 379, 381-383, 385, 388, 391, 398 AWY144-233
972G II	AXN166, 200-204, 207, 209-210, 213-215 AXC306-311, 400-436, 438-442, 444-446, 448-450, 452-453

PARTS NEEDED

1 - 1106393 PLATE-INST

ACTION REQUIRED

Evacuate the A/C system of all refrigerant and recharge per SENR5664-07. The new charge is 1.9kg. Replace 1106393 Plate with new one containing the correct charge.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	1.0	0	0	0	0
NOTE: This is a 1.0- hour job. NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - CORRECTING AN A/C OVERCHARGE PROBLEM

MODELS INVOLVED - ON CERTAIN 966G AND 972G II MACHINES

Dear Caterpillar Product Owner:

The A/C system needs to be evacuated and recharged on the products listed below. Certain 966-972G II machines were overcharged with 134A refrigerant in the factory. Overcharge will cause premature failure of the A/C system. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated January 6, 2002 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to January 6, 2002 Service Letter