PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK GROUP ON CERTAIN 349D, 349D2, 349D L, AND 349D2 L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK GROUP ON CERTAIN 349D, 349D2, 349D L, AND 349D2 L EXCAVATORS

Usage:

TEBE3191-00

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15Jun2015

D-254

O-262

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK GROUP ON CERTAIN 349D, 349D2, 349D L, AND 349D2 L EXCAVATORS
6502		PS52965

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52965" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2017

PROBLEM

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The existing stick may experience crack in the PT4 boss butt weld area on certain 349D, 349D2, 349D L, and 349D2 L Excavators. If the crack can not be detected earlier, it can extend to the bottom plate.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
349D	GKF00269-00376, 378-380, 382-384
349D 2L	TAH00246-00259

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*****Group 2*****
349D L	KLH00184-00219, 221-230, 233-249, 252-253, 255-264

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3657164	STICK AS-BRG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2285441	STICK AS-BRG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If cracking occurs with Type "A" or Type "B", the welding should be repaired according to SEHS0083, Special Instruction, "Procedure to Repair Cracks on the Stick for Certain 349D and 349D L Excavators". Refer to Image1 and 2.

If cracking occurs with Type "C", replace the stick group with a new stick group.

Crack Identification:

Type A Crack: Crack at the joint between the pivot boss and the side plate.

Type B Crack: Crack at the joint between the pivot boss and the side plate that extends into the bottom plate.

Type C Crack: Crack at the pivot boss.

IMPORTANT: If the stick is replaced or repaired, please attach pictures of the failed stick including stick serial number, actual operation hours, and the cracking position when submitting the warranty claim.

Do NOT place order of new stick for replacement if stick occurs with Type "C" prior to communication with EXD Product Support team for the replacement.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 40.0-hour job for Group 1
NOTE: For machines with Type "A" or Type "B" and less than 6000 hours, 40.0 hours of labor will be allowed if the stick is repaired according to the Rework Procedure. NOTE: For machine with Type "C" less than 6000 hours,16.0 hours is allowed for replacement of the stick. NOTE: If the stick is replaced or repaired, please attach pictures of the failed stick including stick serial number, actual operation hours, and the cracking position when submitting the warranty claim. NOTE: $100 US Dollars will be allowed for fabrication of the plate by dealer.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 40.0-hour job for Group 2
NOTE: For machines with Type "A" or Type "B" and less than 6000 hours, 40.0 hours of labor will be allowed if the stick is repaired according to the Rework Procedure. NOTE: For machine with Type "C" less than 6000 hours,16.0 hours is allowed for replacement of the stick. NOTE: If the stick is replaced or repaired, please attach pictures of the failed stick including stick serial number, actual operation hours, and the cracking position when submitting the warranty claim. NOTE: $100 US Dollars will be allowed for fabrication of the plate by dealer.