PRODUCT IMPROVEMENT PROGRAM FOR APPLYING A NEW 478-1003 KEY OFF FILM ON CERTAIN 311F LRR EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR APPLYING A NEW 478-1003 KEY OFF FILM ON CERTAIN 311F LRR EXCAVATORS

Usage:

TEBE3135-00

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01Jul2015

D-283

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR APPLYING A NEW 4781003/">478-1003 KEY OFF FILM ON CERTAIN 311F LRR EXCAVATORS
7405 7557		PI32502

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32502" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32502" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jan2016	31Jul2016

PROBLEM

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The 12V Machine Electrical System is still active when the disconnect switch is turned to the OFF position, and engine starter key switch is in the ON position on certain 311F LLR Excavators. The disconnect switch should not be turned to the OFF position before the engine starter key switch is turned to the OFF position, unless engine shutoff is desired.

AFFECTED PRODUCT

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Model	Identification Number
311F LRR	JFT00105-00545

PARTS NEEDED

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Qty	Part Number	Description
1	4781003	FILM-KEY OFF (Before Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Apply a new 4781003/">478-1003 Key Off Film on the breaker panel located in the battery compartment. Refer to Image1 for the new key off film location.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM APPLYING A NEW 4781003/">478-1003 KEY OFF FILM

MODELS INVOLVED - CERTAIN 311F LRR EXCAVATORS

Dear Cat Product Owner:

The 4781003/">478-1003 Key Off Film needs to be installed on the products listed below. The 12V Machine Electrical System is still active when the disconnect switch is turned to the OFF position, and engine starter key switch is in the ON position. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 01Jul2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 01Jul2015 Service Letter