PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 278-7020 BUMPERS ON CERTAIN M315D2 AND M317D2 WHEEL EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 278-7020 BUMPERS ON CERTAIN M315D2 AND M317D2 WHEEL EXCAVATORS

Usage:

TEBE2152-01

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06Nov2014

(Revised 07Jan2015)

A-489

D-581

O-569

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 2787020/">278-7020 BUMPERS ON CERTAIN M315D2 AND M317D2 WHEEL EXCAVATORS
6060		PI32406

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32406" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32406" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 06Nov2014 Service Letter. Changes have been made to the Affected Product.

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COMPLETION DATE	TERMINATION DATE
31May2015	30Nov2015

PROBLEM

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The 2787020/">278-7020 Bumpers need to be replaced on certain M315D2 and M317D2 Wheel Excavators. The existing bumpers can become worn at early SMU. If the bumpers become worn, rigid friction could occur between the cover and blade cylinder when operating the blade. Over time the paint on the cylinder will become damaged.

AFFECTED PRODUCT

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Model	Identification Number
M315D 2	CH300157-00159, 161-185, 187-208, 214-218, 222-223, 225, 231-260
M317D 2	CH500209-00212, 214-228, 230-238, 241-254, 257-269, 278-290

PARTS NEEDED

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Qty	Part Number	Description
2	2787020	BUMPER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing bumpers with improved 2787020/">278-7020 Bumpers. Refer to Image1 for the location of the bumpers. Refer to the attached Rework Procedure.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 2787020/">278-7020 BUMPERS

MODELS INVOLVED - CERTAIN M315D2 AND M317D2 WHEEL EXCAVATORS

Dear Cat Product Owner:

The existing 2787020/">278-7020 Bumpers need to be replaced on the products listed below. The existing bumpers can become worn at early SMU. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 06Nov2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 06Nov2014 Service Letter

Rework Procedure

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1. Lower the dozer blade to the ground, then park the machine as shown in Image1.1.1. Refer to SEBU9198, Operation and Maintenance Manual, "Operation Section, "Parking", for additional information.