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PRODUCT SUPPORT PROGRAM FOR REPLACING PISTON RINGS IN C9 ENGINES DEMONSTRATING EXCESSIVE OIL CONSUMPTION IN CERTAIN 330D AND 336D EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING PISTON RINGS IN C9 ENGINES DEMONSTRATING EXCESSIVE OIL CONSUMPTION IN CERTAIN 330D AND 336D EXCAVATORS

Usage:

REBE5516-01

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10Dec2009
(Revised 22Jul2010)


A-349
D-380

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING PISTON RINGS IN C9 ENGINES DEMONSTRATING EXCESSIVE OIL CONSUMPTION IN CERTAIN 330D AND 336D EXCAVATORS
1215
PS51773
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51773" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:

This Revised Service Letter replaces the 10Dec2009 Service Letter. Changes have been made to Termination Date.

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TERMINATION DATE
31Jul2010

PROBLEM

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C9 engines installed in certain 330D and 336D excavators may experience unacceptably high oil consumption. If certain conditions are met, the piston can experience carbon deposit build up that may lead to decreased piston ring effectiveness which may lead to increased oil consumption. The improved piston ring design is less sensitive to these operational conditions.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
330D EAH00228-00231, 260-262, 287-291, 296-301, 303-327, 371-373, 405-409, 430-433, 467-477, 508-511, 580-588, 620-622, 675-678, 761-764, 823-824, 863-864, 868-882, 1396-1402

FFK00146-00159, 174-187, 189-198, 213-239, 244-260, 266-267, 270-300, 302-367, 371-398, 452-460, 467-472

MEY00172, 176, 179, 183-186, 189-193, 195-197, 199-200, 202-204, 206-212, 215-219, 221-222, 224-253, 256, 258, 260-261, 278-279, 295, 297-302, 308-315, 332-333, 335-366, 382-383, 393, 395, 397-402, 405-406, 408-429, 437-454

NBD00143, 160-172, 175-176, 197-199, 201, 207-209, 224-225, 247, 249, 280-288, 294, 296-298, 309-310, 330, 333, 338-348, 363-365, 370, 373, 375, 377-383, 387, 393, 395-397, 405-406, 412, 417-432, 449, 452-455, 458-466, 468-472, 478-481, 483-501, 503, 510, 540, 543-546, 551, 558-560, 562, 566, 571, 575, 579-583, 586-587, 594, 599-601, 603-612, 614-617, 619-628, 630, 636-646, 648-649, 651-654, 656-687, 689-691, 693-695, 697-698, 701, 728-730, 745, 747-749, 753-756, 761-762, 764-768, 771, 773, 788, 799, 803, 805, 809, 812-817, 819, 821, 823-824, 830, 833, 839, 844-845, 848, 862, 870, 872-873, 875, 880, 891, 893-896, 901-902, 906-907, 912-913, 918, 921, 934-935, 937, 939, 943, 946, 948-949, 951-952, 969-982, 984-986, 991, 997, 1004, 1006, 1009, 1021-1022, 1024, 1032, 1035, 1037, 1039, 1054, 1072, 1074, 1076, 1082-1083, 1088-1090, 1092-1094, 1096, 1103, 1124-1125, 1127-1130, 1140, 1145-1146, 1148, 1150, 1152-1159, 1161-1164, 1172-1176, 1178, 1187, 1192-1195, 1198-1199, 1201-1205, 1212-1213, 1229-1230, 1238-1245, 1247, 1253, 1255, 1259-1283, 1285, 1287-1288, 1290, 1292, 1297, 1300, 1313, 1315-1317, 1320, 1322-1328, 1330, 1337-1353, 1356, 1362-1363, 1369-1370, 1372, 1396, 1398-1404, 1407, 1409, 1412-1413, 1417-1419, 1422-1428, 1430-1450, 1454, 1457-1458, 1464, 1467-1474
330D L  R2D00201-00205, 211, 213, 216-218
336D  KKT00107-00146, 148-150
336D L  PRF00159-00180, 183, 188-191, 193, 195-197, 199-200, 206-207, 211-214, 216-217, 223-224, 226-227, 230, 238-239, 242-247, 249, 251-252, 254-255, 260, 262-305, 307, 313, 316, 318-319, 321, 323-327, 329, 331-342, 344-353, 355, 359, 361, 363-366, 368-369, 384, 387-393, 398-400
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*******Group  2*******
330D EAH00192-00227, 232-258, 263-286, 292-295, 302, 328-370, 374-378, 380-404, 410-428, 434-466, 478-481, 483-507, 512-519, 521-533, 535-564, 567-579, 589-619, 623-673, 679-698, 700-760, 765-771, 773-779, 783-807, 809-822, 825-862, 865-867, 883-952, 954-1027, 1033-1395, 1403-1635

FFK00138-00145, 199-212, 240-243, 261-265, 268-269, 301, 368-370, 399-451, 461-466, 473-510

MEY00264-00273, 275, 280-287, 290-294, 296, 303-307, 316-331, 334, 367-369, 372, 376-381, 403-404, 407

NBD00251-00252, 289-292, 311-312, 384-386, 390-391, 398-400, 473-477, 482, 504, 547, 556, 569, 578, 692, 791-795, 797, 810-811, 822, 826-828, 832, 834, 836-837, 840-843, 846, 868-869, 871, 903, 905, 908, 930, 936, 938, 940-942, 947, 950, 954, 1007, 1027-1029, 1045, 1087, 1091, 1095, 1120-1121, 1141, 1143-1144, 1147, 1149, 1151, 1206-1208, 1232, 1236, 1296, 1319, 1321, 1336, 1360, 1364-1365, 1429
330D L  T2Y00252-00255, 258, 260-265, 267
336D JBT00260-00740, 742-746, 748-752, 754-850

JER00176

KKT00147
336D L MPL00278-00309

PRF00208, 210, 306, 308-312, 314-315, 320, 322, 343, 354, 356-358, 360, 395
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*******Group  3*******
330D ERN00343

FFK00160-00172

NBD00316, 319-320
330D L B6H00135-00138, 147-150, 179-181, 186, 191, 195-196, 203, 208-211, 213-215, 221-223, 228, 232, 236, 246, 249-250, 253-254, 266, 284-285, 288, 290, 297, 337, 342, 348, 351, 367, 371-372, 379, 383-384, 390, 395, 400, 404, 407, 410, 416-417, 423-424, 426-427, 429-432, 434, 436-470, 472, 474, 479-480, 483, 487-494, 497, 499, 504, 511-519, 534, 536-537, 539-546, 548, 550, 552-558, 561-567, 649-650, 652-654

JLP00102-00527, 529-542, 548-566, 568-629, 631-666, 668-669, 671-675, 677-684, 686-690, 692-694, 696-720, 723, 725-749, 751-769, 772-946

R2D00206-00210, 212, 219-220, 222-223, 225-238, 244-284
330D MH FCR  LEM00196, 198, 235, 249
336D L J2F00151-00197

M4T00101-00134, 136-172, 174-180, 182-239, 241, 246-248, 251-253

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 1U8846 SEALANT-GASKET
1 3K0360 SEAL-O-RING
2 3P1156 SEAL-O-RING
1 4G4972 SEAL-O-RING
5 8C4984 BOLT
2 8L2779 SEAL-O-RING
5 9M1974 WASHER-HARD
26 9X8268 WASHER
1 0619455 SEAL-O-RING
6 1093207 SEAL-O-RING
12 1482903 SEAL-O-RING
6 1495240 RING-BACKUP
12 1608197 BOLT
1 1661781 GASKET FR-COVER
6 1670024 SEAL-LINER
1 1871315 GASKET AS-HEAD
1 1899377 SEAL-O-RING
6 1903562 LINER-CYLINDER
1 1906114 GASKET -OIL PAN
1 1914457 GASKET
1 1978419 GASKET
6 2133190 BEARING
1 2147568 SEAL-O-RING-STOR
1 2213494 SEAL-O-RING
1 2477133 REGULATOR-TEMP
26 2632915 BOLT-12 POINT HD
6 2651401 CROWN AS.-PISTON
1 2683490 SEAL AS.
1 2854106 SEAL
6 2930730 RING-BACKUP
6 3472380 RING-PISTON-TOP
6 3472381 RING-PISTON-INT
6 3472382 RING-PISTON-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 1U8846 SEALANT-GASKET
1 3K0360 SEAL-O-RING
2 3P1156 SEAL-O-RING
1 4G4972 SEAL-O-RING
5 8C4984 BOLT
2 8L2779 SEAL-O-RING
5 9M1974 WASHER-HARD
26 9X8268 WASHER
1 0619455 SEAL-O-RING
6 1093207 SEAL-O-RING
12 1482903 SEAL-O-RING
6 1495240 RING-BACKUP
12 1608197 BOLT
1 1661781 GASKET FR-COVER
6 1670024 SEAL-LINER
1 1871315 GASKET AS-HEAD
1 1899377 SEAL-O-RING
6 1903562 LINER-CYLINDER
1 1906114 GASKET -OIL PAN
1 1914457 GASKET
1 1978419 GASKET
6 2133190 BEARING
1 2147568 SEAL-O-RING-STOR
1 2213494 SEAL-O-RING
1 2477133 REGULATOR-TEMP
26 2632915 BOLT-12 POINT HD
6 2651401 CROWN AS.-PISTON
1 2683490 SEAL AS.
1 2854106 SEAL
6 2930730 RING-BACKUP
6 3472380 RING-PISTON-TOP
6 3472381 RING-PISTON-INT
6 3472382 RING-PISTON-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 1U8846 SEALANT-GASKET
1 3K0360 SEAL-O-RING
2 3P1156 SEAL-O-RING
1 4G4972 SEAL-O-RING
5 8C4984 BOLT
2 8L2779 SEAL-O-RING
5 9M1974 WASHER-HARD
26 9X8268 WASHER
1 0619455 SEAL-O-RING
6 1093207 SEAL-O-RING
12 1482903 SEAL-O-RING
6 1495240 RING-BACKUP
12 1608197 BOLT
1 1661781 GASKET FR-COVER
6 1670024 SEAL-LINER
1 1871315 GASKET AS-HEAD
1 1899377 SEAL-O-RING
6 1903562 LINER-CYLINDER
1 1906114 GASKET -OIL PAN
1 1914457 GASKET
1 1978419 GASKET
6 2133190 BEARING
1 2147568 SEAL-O-RING-STOR
1 2213494 SEAL-O-RING
1 2477133 REGULATOR-TEMP
26 2632915 BOLT-12 POINT HD
6 2651401 CROWN AS.-PISTON
1 2683490 SEAL AS.
1 2854106 SEAL
6 2930730 RING-BACKUP
6 3472380 RING-PISTON-TOP
6 3472381 RING-PISTON-INT
6 3472382 RING-PISTON-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Document the suspect engine oil consumption ratio in a Daily Oil Consumption Log per global warranty bulletin 3.18 that covers a minimum of 2 oil change periods.

2. If oil consumption ratio exceeds 400L fuel(100gal) / 1L oil(1 qt) as determined by the daily oil consumption log completed in step 1, refer to special instruction REHS4733 procedure for the acceptable repair method allowed per this product support program.

3. Collect a Engine ECM Prognostic Totals data download. Attach this report to the SIMSi report.

4. Include the daily oil consumption log completed in step 1 with the warranty claim story. Claims under this program must include a completed Daily Oil Consumption Log found in global warranty bulletin 3.18.

5. Attach clear, good quality, digital pictures of the pistons and liners removed during repair to the SIMSi warranty report. Refer to Special Instruction REHS4733 for photo requirements.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-750 hrs,
0-6 mo 
0.0%
0.0%
0.0%
0.0%
100.0%
100.0%
751-4000 hrs,
7-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-5000 hrs,
25-30 mo 
73.0%
80.0%
0.0%
0.0%
20.0%
20.0%
5001-6000 hrs,
31-36 mo 
47.0%
60.0%
0.0%
0.0%
40.0%
40.0%
6001-7000 hrs,
37-42 mo 
40.0%
40.0%
0.0%
0.0%
45.0%
60.0%
7001-8000 hrs,
43-48 mo 
20.0%
20.0%
0.0%
0.0%
60.0%
80.0%
8001-9000 hrs,
49-50 mo 
13.0%
10.0%
0.0%
0.0%
65.0%
90.0%
9001-10000 hrs,
51-54 mo 
7.0%
5.0%
0.0%
0.0%
70.0%
95.0%
 NOTE: This is a 50.0-hour job for Group 1
NOTE: ECM Prognostic Totals data download, Daily oil consumption log detailed in Action Required, and digital photos detailed in REHS4733 must be attached to SIMSi report.

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-750 hrs,
0-6 mo 
0.0%
0.0%
0.0%
0.0%
100.0%
100.0%
751-4000 hrs,
7-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-5000 hrs,
25-30 mo 
73.0%
80.0%
0.0%
0.0%
20.0%
20.0%
5001-6000 hrs,
31-36 mo 
47.0%
60.0%
0.0%
0.0%
40.0%
40.0%
6001-7000 hrs,
37-42 mo 
40.0%
40.0%
0.0%
0.0%
45.0%
60.0%
7001-8000 hrs,
43-48 mo 
20.0%
20.0%
0.0%
0.0%
60.0%
80.0%
8001-9000 hrs,
49-50 mo 
13.0%
10.0%
0.0%
0.0%
65.0%
90.0%
9001-10000 hrs,
51-54 mo 
7.0%
5.0%
0.0%
0.0%
70.0%
95.0%
 NOTE: This is a 50.0-hour job for Group 2
NOTE: ECM Prognostic Totals data download, Daily oil consumption log detailed in Action Required, and digital photos detailed in REHS4733 must be attached to SIMSi report.

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-750 hrs,
0-6 mo 
0.0%
0.0%
0.0%
0.0%
100.0%
100.0%
751-4000 hrs,
7-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-5000 hrs,
25-30 mo 
73.0%
80.0%
0.0%
0.0%
20.0%
20.0%
5001-6000 hrs,
31-36 mo 
47.0%
60.0%
0.0%
0.0%
40.0%
40.0%
6001-7000 hrs,
37-42 mo 
40.0%
40.0%
0.0%
0.0%
45.0%
60.0%
7001-8000 hrs,
43-48 mo 
20.0%
20.0%
0.0%
0.0%
60.0%
80.0%
8001-9000 hrs,
49-50 mo 
13.0%
10.0%
0.0%
0.0%
65.0%
90.0%
9001-10000 hrs,
51-54 mo 
7.0%
5.0%
0.0%
0.0%
70.0%
95.0%
 NOTE: This is a 50.0-hour job for Group 3
NOTE: ECM Prognostic Totals data download, Daily oil consumption log detailed in Action Required, and digital photos detailed in REHS4733 must be attached to SIMSi report.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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