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PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM FRONT BAFFLE IF CRACKED ON CERTAIN 330D, 336D, AND 336D L HYDRAULIC EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM FRONT BAFFLE IF CRACKED ON CERTAIN 330D, 336D, AND 336D L HYDRAULIC EXCAVATORS

Usage:

REBE5396-00

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03Sep2009


D-277

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM FRONT BAFFLE IF CRACKED ON CERTAIN 330D, 336D, AND 336D L HYDRAULIC EXCAVATORS
6501 0679
PS51718
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51718" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Mar2012

PROBLEM

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The existing boom may experience a crack in the front baffle area on certain 330D, 336D, and 336D L Hydraulic Excavators. If the crack is not detected early, it can extend to both side plates and possibly cause further cracks along the side plates.

AFFECTED PRODUCT

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Model Identification Number
330D EAH00192-00673, 675-692, 694-698, 700-771, 773-779, 784-807, 809-952, 954-1027, 1033-1635

FFK00138-00159, 173-239, 241-510
336D  JBT00260-00274, 276-459, 489, 492-496, 498-499, 507-508, 514, 526-530, 535-541, 547-551, 553-587, 589-598, 605-608
336D L  MPL00278-00292

PARTS NEEDED

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Qty

 Part Number Description
2 PLATE1 Dealer Fabricated
1 PLATE2 Dealer Fabricated
The plates are to be Dealer Fabricated.

ACTION REQUIRED

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Rework the failed boom per Special Instruction, REHS5101.

When claiming for repairs, detail what type of crack was repaired in the claim story.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-8000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-10000 hrs,
25-30 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
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 NOTE: This is a 22.0-hour job
NOTE: A total of 22 hours and $150 U.S. Dollars will be allowed for a Type A repair.

NOTE: An additional 4 hours and $300 U.S. Dollars will be allowed for a Type B repair.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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