PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE AND POSSIBLY REPLACING EXHAUST PLATES ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE AND POSSIBLY REPLACING EXHAUST PLATES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
Usage:
TEBE9169-01
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09May2019
(Revised 16May2019)
U-278
A-233
D-246
O-247
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Before/After
Parts stock action needed
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AND AFTERTREATMENT SOFTWARE AND POSSIBLY REPLACING EXHAUST PLATES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
1150 7750 1061 7610 7620 1920 1901
PS46257
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NOTE:
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46257" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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NOTE:
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code.
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NOTE:
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:
This Revised Service Letter replaces the 09May2019 Service Letter. Changes have been made to the Title, Problem, Affected Product, Parts Needed, Action Required, and Service Claim Allowances.
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TERMINATION DATE
31May2021
PROBLEM
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The existing engine and after treatment software may generate false Low DEF concentration fault on certain 797F Off-Highway Trucks.
The 578-5179 Plates in the 471-8183 Exhaust Lines Group on certain 797F Off-Highway Trucks are no longer needed.
AFFECTED PRODUCT
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Model
Identification Number
*******Group 1*******
797F
LTZ00140-00146
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*******Group 2*******
797F
LTZ00147-00154
PARTS NEEDED
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Qty
Part Number
Description
*******Group 1*******
1
5826879
SFWR GP-A1000
1
5826880
SFWR GP-A1015
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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****Parts Stock ****
Update the engine software for an engine with 5144912 Engine Arrangement, Engine Serial Number L4G01012 in dealer parts stock.
****Affected Product****
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Group 1: Install the engine and aftertreatment software with the software listed in the Parts Needed or latest available in SIS Web.
Group 2: Remove the 578-5179 Plates from the 471-8183 Exhaust Lines Group before assembly and replace with the 134-5641 Gaskets. Install the engine and aftertreatment software with the software listed in the Parts Needed or latest available in SIS Web.
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SERVICE CLAIM ALLOWANCES
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****Parts Stock****
Submit a claim for the engine in dealer parts stock. One hour is allowed for updating the engine software for the engine in dealer parts stock.
****Affected Product****
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-18000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-18000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 3.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
PARTS DISPOSITION
****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
