PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 320, 323, AND 336 EXCAVATORS
Usage:
TEBE9159-00
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| 06May2019 |
L030
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| Containment - After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN 320, 323, AND 336 EXCAVATORS |
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| 7610 7620 | PS61410 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS61410" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31May2021 |
PROBLEM
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| The existing software may not allow correct operation for some of the machines EOU functions on certain 320, 323, and 336 Excavators. If the existing software is not updated it may impact full and accurate operation of the EOU functions. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 320 | HEX00162, 804, 807, 819, 823, 831, 833, 846, 848, 850, 862-863, 867, 869, 871-873, 875, 877, 879, 881, 1036, 1220, 1223-1226, 1280, 1283, 1295-1296, 1314, 1346, 1360, 1362, 1368, 1616, 1620, 1623, 1635, 1644, 1830, 1836, 1849-1850, 1864, 1958, 1974, 1976, 1978, 1989, 2084-2086, 2097-2098, 2101, 2160, 2185, 2188, 2202, 2213, 2241, 2259, 2266, 2269, 2490, 2496, 2502, 2517, 2525, 2630, 2679, 10001, 10014, 10018 |
| 320 GC | KTN00120, 125, 150, 152, 203, 509, 578-582, 10080, 10083 |
| 323 | RAZ00151, 357-358, 369-370, 430, 433, 468, 486, 512, 516, 521, 539-540, 548-549, 668, 677, 680, 785, 788, 796, 833, 855, 887, 895, 901, 923, 935-936, 943, 979, 982, 988, 999, 1026, 1038, 1055, 1060, 1063, 1117, 1165, 1169, 1176, 1236, 1246, 1266, 1341, 10036, 10038, 10040-10042, 10045-10046, 10058, 10312 |
| 336 | JHD00166, 177, 179, 182, 224, 226, 230, 253, 255, 270 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 5758229 | SFWR GP-A3000 |
| 1 | 5758230 | SFWR GP-A3012 |
| 1 | 5758231 | SFWR GP-A4000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Install the software listed in the Parts Needed or latest available on SIS Web. Refer to Service Magazine, M0102790, and Special Instruction, M0103697. |
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SERVICE CLAIM ALLOWANCES
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0-30 mo |
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| NOTE: This is a 4.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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