PRODUCT SUPPORT PROGRAM FOR INSTALLING THE LATEST MACHINE AND MONITOR SOFTWARE ON CERTAIN 320, 323, 330, AND 336 EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING THE LATEST MACHINE AND MONITOR SOFTWARE ON CERTAIN 320, 323, 330, AND 336 EXCAVATORS

Usage:

TEBE9119-00

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13May2019

L240

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSTALLING THE LATEST MACHINE AND MONITOR SOFTWARE ON CERTAIN 320, 323, 330, AND 336 EXCAVATORS
7610 7620 7490 7601		PS46260

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46260" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2019

PROBLEM

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The existing machine and monitor software may malfunction on certain 320, 323, 330, and 336 Excavators. New machine and monitor software needs to be installed in order to support properly Grade Assist and tilt bucket.

AFFECTED PRODUCT

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Model	Identification Number
320	HEX00146, 151, 810, 835, 856, 891-893, 896-897, 906, 910, 912, 915-916, 921, 923-924, 926, 949, 955, 1065, 1075-1076, 1115-1117, 1123, 1136, 1175, 1179, 1236, 1253, 1256, 1264, 1631, 1636, 1639, 1764, 1781, 1783, 1803, 1811, 1948, 1959, 1962, 2052, 2055, 2060, 2064, 2067-2068, 2070, 2072, 2074, 2076-2077, 2079, 2081, 2089, 2172, 2214, 2226, 2273, 2424, 2440, 2476, 2651, 2750, 2769, 2780, 2785, 2802, 10027, 10032-10034, 10044-10045, 10047-10050, 10189, 10220, 10247, 10307, 10326, 10355-10356, 10366, 10608, 10671
323	RAZ00149, 308, 316, 318, 321, 325, 327, 374-375, 378, 436, 443-444, 449, 476, 488, 492, 507, 537, 557-558, 560, 562, 615, 690, 694, 749, 756, 758, 766, 773, 775, 790, 930, 942, 949, 964, 966, 973, 981, 996, 1011, 1049, 1062, 1064, 1077, 1106-1107, 1110-1111, 1136, 1148, 1154, 1157, 1160, 1201-1204, 1317, 1360, 1367, 1373, 1379, 1395, 1423, 10001-10003, 10005-10006, 10009, 10014-10015, 10052-10054, 10057, 10116, 10132, 10150, 10156, 10159-10160, 10167, 10250, 10355, 10364
330	PFN00150, 153
336	JHD00173, 176, 187, 194, 220, 222, 244, 282, 291 YBN00139

PARTS NEEDED

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Qty	Part Number	Description
1	5758229	SFWR GP-A3000
1	5758230	SFWR GP-A3012
1	5758231	SFWR GP-A4000

ACTION REQUIRED

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Update the existing machine and monitor software with new software. Refer to the attached Rework Procedure.

For further detail on the new software package, refer to M0102790, Service Magazine, "New Machine Software Is Now Used on Certain 320 to 340 Excavators" and M0103697, Special Instruction, "Fine Tune Calibration Procedure for Grade Assist on Certain Next Generation Excavators", when completing this Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 4.0-hour job
Reasonable travel and mileage will be allowed.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Best Practices for Flashing Software:

- Download and install the latest version of Cat ET before flash.
- Download software files over a wired Internet connection.
- Flash the monitor via Ethernet with CatET Winflash.

1. Flash the 575-8229 Machine Software and 575-8230 Machine/Slave Software using Cat ET. 575-8229 Machine Software is at Location 1 and 575-8230 Machine/Slave Software is at Location 2.

2. Flash the 575-8231 Monitor Software using CatET Winflash with Ethernet.

3. When software flashing has completed, wait 30 seconds and turn the key switch OFF.

4. Once DEF purge light (2) turns off, turn the disconnect switch OFF for 3-5 minutes. Battery disconnect switch (1) is located on the left side of the machine behind the rear access door. Refer to Image1.5.1.

Image1.5.1

5. Turn the disconnect switch ON.

6. Turn the key switch ON.

7. Go into monitor: "Setting Service ECM Summary" and verify that the software updated to the new part number.

8. Confirm EOU Features functionality:

a. Position the machine on level ground in a suitable location to perform machine operation.

b. Check that Assist, Grade, and E-Fence are all operational throughout the full range of the implement reach.

c. If necessary, perform relevant calibrations and/or bucket measure-up. Refer to M0082996, Special Instruction, "GRADE System Setup and Calibration Procedure for the 2D and 3D on Next Gen Hydraulic Excavators", for additional information.

Note: If you encounter issues during flash process (Cat ET disconnected, machine loses power, etc.):

- Refer back to the best practices.