PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS ON CERTAIN C32 MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS ON CERTAIN C32 MARINE ENGINES

Usage:

REBE7011-04

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31Mar2011

(Revised 09Apr2012)

U-128

A-105

D-115

O-120

TM-14

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS ON CERTAIN C32 MARINE ENGINES
1239		PS52010

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52010" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 31Mar2011 (Revised 27Jul2011) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Mar2013

PROBLEM

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The existing pistons can seize on certain C32 Marine Engines. If the existing pistons fail it can cause high blow-by and oil consumption.

AFFECTED PRODUCT

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Model	Identification Number
C32	RNC03151-03198 RND00270-00271, 276-277 RNY00836, 886, 891, 894 RNZ00101-00120, 122-123, 125-128, 132, 136-147, 154-158, 160, 162-168, 170-181, 183-189, 191-220, 222-223, 225-230, 233-250, 252-253, 255, 257-259, 261, 263, 265-266, 268-270, 272-274, 278-279, 282-284 T3T00101-00213, 215-381, 383

PARTS NEEDED

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Qty	Part Number	Description
2	1R1808	FILTER-LUBE
24	3E6772	SEAL-WATER
2	3E6773	SEAL-O RING
2	3P0655	SEAL-O-RING
1	5E8771	SEAL-O-RING
1	5F3999	SEAL-O RING
2	5P8356	SEAL-O-RING
2	5S9134	SEAL-O-RING
4	6K6307	SEAL-O-RING
2	6L7817	SEAL-O-RING
1	6V3250	SEAL-O-RING
2	6V4589	SEAL-O-RING
1	6V5063	SEAL-O-RING
1	6V5064	SEAL-O-RING
2	6V6609	SEAL-O-RING
1	6V9027	SEAL-O-RING
2	7L4773	SEAL-O-RING
2	7M7273	GASKET-TURBO
1	8C3089	SEAL-O-RING
4	8T0315	SEAL-O-RING-ORFS
2	8T1703	SEAL-O RING
1	9L5854	BAND-FILLER
1	9M9647	SEAL-O-RING
6	9X7317	SEAL-FUEL SYSTEM
1	10R6009	CYLINDER PACK AS
1	0619456	SEAL-O-RING
4	1090076	SEAL-O-RING
12	1090092	SEAL-O-RING
2	1121102	SEAL-O-RING
2	1123540	SEAL-O-RING
2	1144427	SEAL-O-RING
2	1178801	SEAL-O-RING
2	1262702	SEAL-INTEGRAL
1	1550809	SEAL-LINER
1	1550810	SEAL-LINER
1	1552793	SEAL-LINER
2	1986068	SEAL-INTEGRAL
2	2054831	SEAL-O-RING
1	2147568	SEAL-O-RING-STOR
1	2226456	SEAL
3	2247506	SEAL-ISOLATION
1	2253099	GASKET-CYL HEAD
1	2253101	GASKET-PLATE
1	2265613	GASKET
6	2303728	SEAL-FUEL SYSTEM
6	2303775	SEAL-FUEL SYSTEM
2	2314708	SEAL-O-RING
1	2323226	BEARING-ROD
1	2361525	SEAL AS
1	2388709	GASKET
1	2418156	GASKET
1	SEALANT	LOCTITE 5923
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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A failure is identified by having an engine with excessive oil consumption and/or excessive blow-by.

Replace the failed piston with a new piston pack in accordance with RENR8628.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 65.0-hour job
65.0 hours are allowed for engines not installed in vessels. An additional 65.0 hours will be allowed for an engine that is installed in a vessel. A miscellaneous charge of up to $200 will be accepted to cover any additional parts that may be needed. Include details in the claims story.

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