PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE INFORMATION LABEL ON CERTAIN C27 GENSETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE INFORMATION LABEL ON CERTAIN C27 GENSETS

Usage:

REBE5665-00

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21Dec2009

U-450

A-369

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE INFORMATION LABEL ON CERTAIN C27 GENSETS
7557		PI31711

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31711" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31711" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Jun2010	31Dec2010

PROBLEM

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The existing Engine Information Label may be incorrect.

AFFECTED PRODUCT

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Model

Identification Number

C27

DWB00104, 120, 127, 131, 139, 141, 147-148, 153, 163, 166, 185-186, 198, 205, 207, 213-214, 219, 239, 244, 247, 249, 253, 258-262, 275-276, 279, 285-286, 294, 304-305, 317-318, 329, 341-342, 355-359, 362, 368-369, 392, 397, 402-403, 409, 424, 433, 435, 439, 453, 459-460, 463, 465, 475, 477, 495-497, 506, 509, 512, 517, 519, 523, 544-545, 570-571, 596, 602, 604-605, 616, 618-619, 621, 625-628, 630-631, 633, 636, 644, 650, 661-662, 664-665, 669-670, 687, 693, 696, 711, 714-715, 718, 727-729, 731, 745-746, 791-792, 797, 801, 812, 822, 826-829, 843, 867-868, 888-889, 892-893, 908, 922, 932, 938, 942, 948-949, 951, 956, 959, 970, 973, 978, 981, 1009-1010, 1012, 1023, 1039, 1058-1059, 1063, 1072-1075, 1103-1104, 1125, 1132, 1137, 1146, 1155-1157, 1180, 1190-1191, 1198-1199, 1208, 1226, 1228-1229, 1232, 1234, 1236, 1238, 1244, 1246-1249, 1251-1252, 1256-1259, 1262, 1291

PARTS NEEDED

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Qty	Part Number	Description
1	LABEL	FILM GP-ENG INFO
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 39% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the Engine Information Label with a new label requested on-line.

Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE INFORMATION LABEL

MODELS INVOLVED - C27 Genset

Dear Caterpillar Product Owner:

The Engine Information Label needs to be replaced on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 21Dec2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 21Dec2009 Service Letter

Rework Procedure

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PROCEDURE FOR REPLACING THE ENGINE INFORMATION LABEL

A new Engine Information Label will be required.

1. Begin at the SISWeb homepage. The address is https://sis.cat.com

2. From the SISWeb homepage, select the Engine Technical Marketing Information - TMI Link.

3. Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4. Press the "Retrieve Data" button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label - Click Here!". This will direct the user to the Large Power Systems Division Homepage.

7. Click on the emission / certificate replacement link.

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8. Complete the dealer name and address information.

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9. Complete the remaining fields with a red asterisk.

10. Select Engine Information Label (Rating, power info) as the label type. Enter the number of this Priority Program in the field titled "Reason for the replacement label request." It is also very important to have the engine serial number field completed with the correct information and to include the engine flashfile where indicated.