PRODUCT SUPPORT PROGRAM FOR RESEALING ENGINE CYLINDER HEADS ON CERTAIN 773E OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR RESEALING ENGINE CYLINDER HEADS ON CERTAIN 773E OFF-HIGHWAY TRUCKS

Usage:

TEBE8257-00

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04Oct2018

D-489

O-496

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR RESEALING ENGINE CYLINDER HEADS ON CERTAIN 773E OFF-HIGHWAY TRUCKS
1100 1000		PS53870

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53870" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2020

PROBLEM

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The existing cylinder heads can develop oil leaks on certain 773E Off-Highway Trucks with certain 3412E Engines due to incorrect Loctite application at time of engine build. If the existing cylinder heads develop oil leaks it can cause unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
773E	DJS00100-00103, 108-127, 131 PRB00101-00103, 105-114, 116-148, 152-178, 180-209, 211-215, 217, 219, 229, 281

PARTS NEEDED

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Qty	Part Number	Description
2	1S4295	GASKET-TURBO
8	2N2765	BOLT-HEX FLG HD
1	2N8109	CLAMP-V-BAND
1	4F7390	SEAL-O-RING
2	5B9407	HOSE-WATERLINE
1	6V5134	SEAL-O-RING
8	8T9655	MOUNT
4	9M2904	CLAMP-HOSE
1	9X7734	SEAL-O-RING
2	0617540	SEAL-O-RING
1	1123540	SEAL-O-RING
24	1167221	SEAL-RECTANGULAR
1	1185068	SEAL-O-RING
2	1262702	SEAL-INTEGRAL
12	1299452	GASKET-EXH MANF
4	1893620	CLAMP-V-BAND
2	1986068	SEAL-INTEGRAL
2	2147568	SEAL-O-RING-STOR
2	2253099	GASKET-CYL HEAD
8	2287090	SEAL-O-RING-ORFS
2	2287091	SEAL-O-RING-ORFS
1	2287093	SEAL-O-RING-ORFS
12	2300940	SEAL
48	3591439	SEAL AS-WATER
1	BULK_COOLANT	ENG COOLANT see OMM Qty up to 72L (19 gal)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If either cylinder head develops an oil leak, remove and reseal both cylinder head joints.

Reference Disassembly and Assembly Manual, RENR2336 for removal and installation instructions.

1.) Drain coolant level to below cylinder head level

2.) Remove cylinder heads from each bank of the engine.

3.) Clean Loctite from the head to block joint. Reference Image 1 showing incorrect Loctite application. No Loctite should be applied. Remove and clean.

4.) Reinstall the cylinder heads.

5.) Refill the coolant.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%