PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ON CERTAIN 246D TIER 4 INTERIM LRC SKID STEER LOADERS SHIPPED INTO CHINA WITHOUT PROPER ENGINE CERTIFICATION LABEL Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ON CERTAIN 246D TIER 4 INTERIM LRC SKID STEER LOADERS SHIPPED INTO CHINA WITHOUT PROPER ENGINE CERTIFICATION LABEL

Usage:

TEBE6271-00

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19Jul2017

D-303

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ON CERTAIN 246D TIER 4 INTERIM LRC SKID STEER LOADERS SHIPPED INTO CHINA WITHOUT PROPER ENGINE CERTIFICATION LABEL
1000		PI32781

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32781" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32781" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jan2018	31Jul2018

PROBLEM

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Certain 246D LRC Skid Steer Loaders shipped to China with the engine certification label missing and the engines need to be replaced with new engines which has the specified Chinese certification labels.

AFFECTED PRODUCT

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Model	Identification Number
246D	JSL00496-00498

PARTS NEEDED

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Qty	Part Number	Description
1	3801768	ENGINE AR-PRIM
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow rework procedure described in Disassembly and Assembly, UENR3728, "Engine - Remove and Install"

The old engine will need to be decommissioned. The engine serial number plate is located behind alternator. Refer to Image 1. Remove material by drilling hole near the serial number plate through the engine block. Once the engine block is decommissioned, submit picture of this area with the claim.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 10.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE

MODELS INVOLVED - CERTAIN 246D TIER 4 INTERIM LRC SKID STEER LOADERS SHIPPED INTO CHINA WITHOUT PROPER ENGINE CERTIFICATION LABEL

Dear Cat Product Owner:

The skid steer loader is equipped with a LRC engine that has an incorrect certification label and needs to be replaced with a new engine on the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 19Jul2017 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 19Jul2017 Service Letter