PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GLASS ON CERTAIN 16M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GLASS ON CERTAIN 16M MOTOR GRADERS

Usage:

TEBE5545-00

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23Nov2016

K02C

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GLASS ON CERTAIN 16M MOTOR GRADERS
7310 7308		PS61339

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61339" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2018

PROBLEM

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In some cases, the bonded door glass, in the doors of certain 16M Motor Graders, may crack or break because of variations in the way the doors and cab were manufactured. The variations can put stress on the glass.

AFFECTED PRODUCT

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Model	Identification Number
16M	B9H00728-00730 R9H00229, 235

PARTS NEEDED

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Qty	Part Number	Description
2	255_FC	SIKA ADHESIVE
2	3524102	KIT-REPAIR(DOOR)
2	UH2_LUM	SIKA ACTIVATOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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For glass breakage due to manufacturing variations of the door and cab, replace the glass with the appropriate zip-in window door kit in each cab door for the Affected Product.
Refer to Special Instruction, REHS4389, "Installation of Zip-In Window Door Kits on Certain M-Series and M-Series 2 Motor Graders", for the installation procedure.
Once the door is installed after installing the Zip In Window Assembly in the door or doors, a check of the door seal compression is recommended. A 10mm door seal compression is recommended at the striker and both hinges when the door is closed. If the seal compression is not correct and with the door in the open position, loosen (Do Not Remove) the bolts at the hinges. Gently close the door and engage the secondary latch. Push the door at the hinges and tighten the hinge bolts to 55+/-
10 Nm (41 +/- 7 lb ft) with a 16mm socket. Open the door and loosen the bolt on the striker with a 5/16 inch Allen Wrench and 18mm wrench.
Adjust the striker to obtain the 10mm compression of the door seal at the striker and tighten the bolt of the striker with the noted tools.
Repeat process until an approximate 10mm compression of the door seal is achieved at the hinges and striker. More information on how to adjust the doors for proper fit can be found in Special Instruction, REHS4220, "Improved Door Seal and Wiper Motor Covers".
For additional info with the door adjustment, including examples, refer the Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-25000 hrs, 0-96 mo	100.0%	50.0%	0.0%	50.0%	0.0%	0.0%