PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKSHAFT ON CERTAIN 777D OFF-HIGHWAY TRUCKS AND 992G WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKSHAFT ON CERTAIN 777D OFF-HIGHWAY TRUCKS AND 992G WHEEL LOADERS

Usage:

TEBE3504-03

Show/hide table

07Oct2015

(Revised 20Sep2017)

V363

Show/hide table

Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKSHAFT ON CERTAIN 777D OFF-HIGHWAY TRUCKS AND 992G WHEEL LOADERS
1202 1205		PS61311

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

Show/hide table

NOTE:

When reporting the repair, use "PS61311" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 07Oct2015 (Revised 14Sep2017) Service Letter. Changes have been made to the Termination Date.

Show/hide table

TERMINATION DATE

31Oct2019

PROBLEM

Show/hide table

The existing crankshaft can fret on certain 777D Off-Highway Trucks and 992G Wheel Loaders. If the existing crankshaft frets it may make the crankshaft unserviceable.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
777D	AGC00226, 263, 266-267, 272-273, 280-281, 284-285, 287, 291, 368, 370, 372, 385, 389, 407, 411, 430-431, 866, 907-908, 1097-1101, 1722, 1736, 1749, 1753, 1757, 1760, 1765, 1770, 1775, 1780, 1794, 1804, 1814, 1831, 1843, 1856, 1868, 1999, 2003, 2026, 2031, 2095, 2156, 2421, 2432, 2434-2435, 2452, 2455, 2458, 2461, 2464, 2467, 2470, 2473, 2476, 2545-2547 FKR01409-01410, 1453-1454, 1526-1528, 1533, 2199-2202, 2240-2243
992G	AZX00342

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	1527625	CRANKSHAFT AS
1	3931578	DAMPER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Inspect the rear counterweight mounting pad for flatness and fretting on the crankshaft.

Refer to the Reuse And Salvage Guideline, SEBF8039 and SEBF8042 to determine if the fretting depth still allows for the appropriate machine stock to true up the counterweight mounting surface.

If fretting is found, the shaft may be resurfaced slightly to remove pitting and to restore proper flatness.

If the fretting is outside of the reuse and salvage guidelines, the crankshaft must be replaced.

At engine assembly, replace the damper assembly.

The correct part number and crankshaft serial number must be reported in order to process the claim.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-36 mo	67.0%	0.0%	0.0%	0.0%	25.0%	100.0%
16001-32000 hrs, 37-72 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%
32001-48000 hrs, 73-108 mo	0.0%	0.0%	0.0%	0.0%	75.0%	100.0%

Show/hide table

NOTE: This is a 0.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The correct part number and crankshaft serial number must be reported in order to process the claim.

Show/hide table