PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLEFORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 AND 424 II BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLEFORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 AND 424 II BACKHOE LOADERS

Usage:

TEBE1099-01

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12Mar2014

(Revised 07Apr2014)

D-130

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Containment - After Failure Only	PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLEFORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 AND 424 II BACKHOE LOADERS
5105 5057 6506 6508		PS61252

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NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61252" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 12Mar2014 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

31Dec2014

PROBLEM

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The single fork swing frame and taper pin arrangement has failed on certain 424 and 424 II Backhoe Loaders. The single fork swing frame can be changed to a durable double fork arrangement for Backhoe Loaders built in India. This program is being launched to support dealers to refurbish the old swing/slide frames with the new arrangement of frames kit.

? This is being done to improve the customer acceptance of the product and help them improve the machine residual value.
? Dealers must use this with proper judgment and ensure that this is only a drive to win the lost customers and use them for gaining sales and customer loyalty.
? Dealers should explain the customer on the intent of program and the actual participation that we are offering, so that they understand that this is not a free campaign.

AFFECTED PRODUCT

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Model	Identification Number
424	JRB00255-00257, 259-262, 265-731, 733-885, 888-889, 891-999
424 II	JRC01000-01054, 1056-1074, 1076-1249, 1252-1404, 1450-1504, 1506-1624, 1626-2107, 2110-2415, 2420-3483, 3486-3546, 3548, 3551-3628

PARTS NEEDED

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Qty	Part Number	Description
1	4402810	KIT-SLIDE&SWING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed swing and fabricated slider frame with a new casted 440-2810 Slide and Swing Kit.

SCOPE:
This letter is indented to create a discounted program to cover machines which are prior to JRC03651 and out of warranty machines (JRB00255 to JRB00999 and JRC01000 to JRC3650).

The customer can order a retrofit slide and swing kit from the dealer for easy replacement. The part needed to be ordered by the customer is the 440-2810 Slide and Swing Kit. This kit will be available at Cat dealers at a discounted price of 1,25,000 INR+ Local Tax to the customer.

Applicability:
? Applicable only for machines out of warranty.
? Total number of machines covered is 200 (Gmmco 100 and TIPL 100).
? This quantity has to be distributed to all 4 TDs appropriately as needed by each principal dealer.
? Program to be effectively used to bring back out old customers to our fold.

Labor: Dealers to take care on labor charges as "Free Of Cost" basis.

Warranty:
? Replaced parts would carry typical Parts warranty guidelines against manufacturing, workmanship, and assembly defects.

Commercial Procedure:
? Dealer shall complete the work based on proper judgment and process and claim under Parts Support Program code.
? Dealer can claim the amount in Dealer Net base only.
? Gmmco/TIPL to procure the retrofit kit from CIPL, IDC only.

Other Terms and Conditions:
Caterpillar India Private Limited reserves the rights (i) to recover from dealers any discounts granted under this program where the terms and conditions of this program are not fulfilled and (ii) to modify or cancel any portion of this support program at any time.

Validity:
This discounted price is only valid for the customer who chooses to buy the retrofit kit on or before 31-October-2014. Dealers to lodge the claim before 30Nov2014.

In case of query, please contact your Caterpillar Technical Service Rep.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-120 mo	33.0%	0.0%	0.0%	100.0%	50.0%	0.0%