PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLE FORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLE FORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 BACKHOE LOADERS

Usage:

TEBE1071-01

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05Jun2015

(Revised 04Sep2015)

D-233

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR INSTALLING A DOUBLE FORK SWING FRAME AND CAST SLIDER FRAME ON CERTAIN 424 BACKHOE LOADERS
5105 5057 6506 6508		PS52958

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52958" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 05Jun2015 Service Letter. Changes have been made to the Termination Date, Action Required, and to add additional kits to a specific dealer.

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TERMINATION DATE

31Dec2016

PROBLEM

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The single fork swing frame, taper pin arrangement has been failing on certain 424 Backhoe Loaders. A change has been made for a durable double fork arrangement in Backhoe Loaders built in India.

This program is being launched to support dealers to refurbish the old swing/slide frames with the new arrangement of frames kit.

- This is being done to improve the customer acceptance of the product and help them improve the machine residual value.

- Dealers must use this with proper judgment and ensure that this is only a drive to win the lost customers and use them for gaining sales and customer loyalty.

- Dealers should explain the customer on the intent of program and the actual participation that we are offering, so that they understand that this is not a free campaign.

AFFECTED PRODUCT

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Model	Identification Number
424	JRB00255-00257, 259-262, 265-731, 733-885, 888-889, 891-999
424 II	JRC01000-01054, 1056-1074, 1076-1249, 1252-1404, 1450-1504, 1506-1624, 1626-2107, 2110-2415, 2420-3483, 3486-3546, 3548, 3551-3628

PARTS NEEDED

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Qty	Part Number	Description
1	4402810	KIT-SLIDE&SWING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed swing and fabricated slider frame with a casted slider frame 440-2810 Swing Frame Kit.

Scope:
This letter is indented to create a discounted program to cover machine which are prior to JRC03651 out of warranty machines (JRB00255-JRB00999 and JRC01000-JRC3650).

A 440-2810 Retrofit Kit can be ordered for easy replacement. This kit will be at a discounted price of 1,25,000 INR+ Local Tax to the customer.

Applicability:
- Applicable only for machines out of warranty.
- Total number of machines covered is 120. (Gmmco 70 and TIPL 50)
- This quantity has to be distributed to all four TDs appropriately, as needed by each principal dealer.
- Program to be effectively used to bring back out old customers to our field

Warranty:
- Replaced parts would carry typical parts warranty guidelines against manufacturing, workmanship, and assembly defects.

Commercial Procedure:
- Dealer shall complete the work based on proper judgment and process and claim under Parts support Program code
- Dealer can claim the amount in Dealer Net base only.
- Gmmco / TIPL to procure the retrofit kit from CIPL, IDC only

Other Terms and Conditions:
Caterpillar India Private Limited reserves the rights (i) to recover from dealers any discounts granted under this program where the terms and conditions of this program are not fulfilled and (ii) to modify or cancel any portion of this support program at any time.

Validity:
This discounted price is only valid for the customer who chooses to buy the retrofit kit on or before 30-Nov-2016.
Dealers to lodge the claim before 31-Dec-2016.

In case of query, please contact your Caterpillar Technical Service Rep.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-20000 hrs, 13-120 mo	33.0%	0.0%	0.0%	100.0%	50.0%	0.0%