CAT REMAN ANNOUNCES AN ADVANCED SALVAGE TECHNIQUE WHICH WILL AFFECT THE APPEARANCE OF CERTAIN TURBOCHARGER TURBINE HOUSINGS. Caterpillar


CAT REMAN ANNOUNCES AN ADVANCED SALVAGE TECHNIQUE WHICH WILL AFFECT THE APPEARANCE OF CERTAIN TURBOCHARGER TURBINE HOUSINGS.

Usage:

   SEPTEMBER 2011                                                                                                                                             DEALER INTERNAL USE ONLY
 

INFORMATION RELEASE MEMO

 
           CAT?

Reman

 
PELJ1316

 

?2011 Caterpillar   

CAT REMAN ANNOUNCES AN ADVANCED SALVAGE TECHNIQUE WHICH WILL AFFECT THE APPEARANCE OF CERTAIN TURBOCHARGER TURBINE HOUSINGS.

Announcement

Cat Reman announces an advanced salvage technique for turbocharger turbine housings which will affect the appearance of some turbochargers. Cat Reman has developed a process to salvage turbine housings, which involves removing the cracked region and using a metallurgically matched welding process which restores the integrity of the housing. The new material will have a slightly different appearance than the original material but its thermal properties ensure that it will expand and contract with the rest of the housing material. Effective immediately, dealers will see turbochargers both with and without the salvage process.

The new salvage process does not affect quality, reliability, durability, fit, or performance.

Effective immediately, some turbocharger turbine housings will begin to ship with with the salvage technique shown in Figure 2. Dealers will also continue to see turbocharger turbine housings which did not require this salvage process as shown in Figure 1.

Features and Benefits

Cat Reman turbochargers offer excellent value to customers. Customers who want fast repair turn-around, superior quality and reliability, and lower repair costs will benefit from the use of these remanufactured turbochargers. Cat Reman parts provide immediate, off-the-shelf availability at a fraction of the new price.

Features Benefits
All critical engineering changes and updates included Improved reliability and performance
Worldwide availability through Cat? parts distribution system Customer access regardless of location
Backed by Cat parts warranty Consistent support

Core Acceptance

Core Acceptance Criteria for Cat Reman parts is simple, visual, and requires no special tools. Consult the Turbocharger Acceptance Criteria (SELD0028 ? Europe, Asia, Middle East Only, or SELD0288 ? North & South America Only) for complete details.

Warranty

Please consult the appropriate Cat parts warranty statement for your area.

Core Management

Please refer to the Cat Core Management Information System (CMIS 2) Parts Information application describing all Cat Reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman Dealer website https://catreman.cat.com. If you have any questions regarding core return processing, feel free to call Corinth toll free at (800) 537-2928. Outside the US please refer to the Core section of the Reman website for appropriate contact information for your region.

For assistance with technical questions, call the Peoria Reman Technical Help Line also toll free at (888) 88-REMAN (outside the US call non-toll free +1-309-494-4342), or use our E-mail address, Reman_Help@cat.com.

Contact Information:

Global Dealer Solutions Network

Parts Technical Support Team

Toll Free - North America: 1-877-228-2420

International: +1-309-266-4421

Electronic Requests:

Send via Microsoft Customer Relationship Management (MSCRM)

For access and tutorial information: https://gdsn.cat.com/mscrm

 

 

Caterpillar Information System:

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