Usage:
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October 2002 |
797 MAJOR COMPONENT SHIPPING INSTRUCTIONS
The shipping address and list of Major Components for the 797 truck, published in the
"Shipping Instruction" brochure SELD0039-08, has changed.
Please note the following change:
All 797 Powertrain Major Components, Differential, Final Drives, Transmission and Torque
Converter groups should be shipped to:
Caterpillar Inc.
In care of:
Gremada Industries
1262 West Main Avenue
West Fargo ND 37967
The paper version of SELD0039-08 will be updated in the near future. The corrected
electronic version can be located on the Corporate Reman website,
http://www.intranet.reman.na.cat.com/web/ navigated through the Dealer Extranet channel.
Core Management
Please refer to the Caterpillar? Core Management Information System (CMIS 2) Parts
Information application describing all reman part/CAF and related information. Also refer to
other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes,
Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry,
CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to
properly manage core returns and monitor inspection performance. This information will be
available to all dealers worldwide after your CMIS 2 conversion date. In the meantime,
please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list
of parts in a Core Acceptability Family (CAF) and related part number detail.
For the latest updates of Reman Policies and Core Management (SELD0122), Core
Management Systems & Operations Procedures (SELD0040), and Shipping Instructions
(SELD0039), go to the Reman website and click on Procedures and Policies (listed under
Reman Program Information).
If you have any questions regarding core return processing, feel free to call your Corinth
Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address --
reman_core_operations@cat.com. For assistance with technical questions, call the Peoria
Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e- mail
address--Reman_Help@cat.com.
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