PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 323-5155 MACHINE SOFTWARE ON CERTAIN 924H, 928HZ, AND 930H SMALL WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 323-5155 MACHINE SOFTWARE ON CERTAIN 924H, 928HZ, AND 930H SMALL WHEEL LOADERS

Usage:

REBE2962-00

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04Feb2008

U-58

A-49

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 3235155/">323-5155 MACHINE SOFTWARE ON CERTAIN 924H, 928HZ, AND 930H SMALL WHEEL LOADERS
7620 7610 4808		PI31442

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31442" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31442" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Aug2008	28Feb2009

PROBLEM

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The existing Machine software (319-9405) could allow the engine to overspeed during an operator requested downshift at high speeds or above runout speed.

AFFECTED PRODUCT

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Model	Identification Number
924H	HXC00205-00303, 305-315, 318, 320, 322-323
928H	CXK00164-00242, 245-248
930H	DHC00186-00292, 294-295, 299-300

PARTS NEEDED

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Qty	Part Number	Description
1	3235155	SFWR GP-A5000
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The 3235155/">323-5155 Machine software needs to be installed on certain 924H, 928Hz, and 930H Small Wheel Loaders. Use Cat Electronic Technician (ET) to program the Machine Electronic Control Module (ECM) with 3235155/">323-5155 Software.

Note: Although this program is to be administered as a normal Priority Program, it is recommended that the following service letter be implemented in conjunction with this program when applicable: REBE2970

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE SOFTWARE ON CERTAIN 924H, 928HZ, AND 930H WHEEL LOADERS

MODELS INVOLVED - 924H, 928Hz, 930H Small Wheel Loaders

Dear Caterpillar Product Owner:

The Machine software needs to be updated on 924H, 928Hz, and 930H machines listed below. The existing software could allow the engine to overspeed during an operator requested downshift at high speeds or above runout speed. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 04Feb2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 04Feb2008 Service Letter