PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 311F LRR EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 311F LRR EXCAVATORS

Usage:

TEBE1971-00

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05Sep2014

D-466

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 311F LRR EXCAVATORS
7610 7620 7606		PI32384

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32384" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32384" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Mar2015	30Sep2015

PROBLEM

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An abnormal engine relation error has occurred at Product Link-Japan on certain 311F LRR Excavators. This error remains at Product Link-Japan, and it is not displayed in the monitor. This failure occurs only on Japanese machines with Product Link-Japan installed. Product Link-Japan logged the error code correctly and the improved software group will resolve this issue.

AFFECTED PRODUCT

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Model	Identification Number
311F LRR	JFT00106-00156, 158-161, 163-203

PARTS NEEDED

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Qty	Part Number	Description
1	4624354	SFWR GP-A3000

ACTION REQUIRED

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Replace the machine ECM software with the improved 462-4354 Software Group.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE

MODELS INVOLVED - CERTAIN 311F LRR EXCAVATORS

Dear Cat Product Owner:

The machine ECM software needs to be replaced on the products listed below. The existing software can cause an abnormal engine relation error at Product Link-Japan. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 05Sep2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 05Sep2014 Service Letter