Usage:
14Oct2013 |
(Revised 19Feb2014) |
B251
B252
B253
B256
B291
B370
B420
B421
B425
B428
B430
B431
B432
B433
D420
N020
N030
N176
Containment - After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK PL321 ON CERTAIN CATERPILLAR PRODUCTS |
|
733T | PS61235 |
NOTE: | This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
NOTE: | When reporting the repair, use "PS61235" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 14Oct2013 Service Letter. Changes have been made to the Affected Product, and Service Claim Allowances. |
TERMINATION DATE |
31Oct2015 |
PROBLEM
The existing PL321 system can fail to communicate with satellites on certain Caterpillar Products. If the existing PL321 system fails it will not provide up to date information to VisionLink. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
311D LRR | PNJ00225 |
312C L | CBA03622 |
312D LC | JBC00861 |
314C LCR | PCA01527, 1763 |
314D LCR | SSZ00573 |
315C L | CJC00765 |
315D LC | JGS00268, 282 |
316E L | DZW00133 |
420E PL | DAN01709, 1902, 2142, 2144, 2146-2147, 2280-2281 |
430D IT | BML05435 |
924G | DDA02859 |
924H | HXC02094, 3018 |
924H Z | PED00958 |
930G | TWR01239, 1786 |
930H | DHC01175, 1532, 3733 |
930K | RHN00452 |
938G II | CRD01655 |
938H | JKM00736, 760, 764, 766, 769, 821-822, 1129, 1132, 1134-1135 MCC00292, 303, 306, 308-309, 334-336 MJC00107-00108, 115, 131, 176, 178-179, 490, 624, 673, 675-676, 682, 811, 828, 830, 832, 838, 849, 897, 900, 968, 974, 977, 1032, 1034, 1115, 1120, 1147, 1246, 1249, 1257, 1284, 1288, 1290, 1339, 1384, 1465, 1504-1505, 1552, 1558, 1560-1562, 1564-1566, 1568-1569, 1572, 1588, 1595, 1600, 1602, 1647, 1657, 1754, 1820, 1822-1823 |
938K | SWL00365 |
D3G LGP | BYR01650 |
D5G LGP | RKG02394 |
D5K 2 XL | KWW00150, 350 |
D5K XL | WWW01021, 1603 |
IT38H | JNJ00157, 161, 174, 180, 328, 380, 654 |
M313D | W3H00451, 837 |
M315D | W5M00737 |
M316D | W6A00725, 750, 753, 756, 759, 887, 922, 968, 1076, 1093, 5026 |
M318D | W8P00724, 730-731, 743, 1107, 1128, 5016, 5110, 5180, 5214, 5235, 5243, 5252, 5293, 5351, 5356, 5365, 5374, 5389, 5405 |
M322C | H2E00280 |
M322D | W2S00244, 297-299, 357, 359, 371, 377, 380, 425, 427, 435-436, 5048, 5061, 5064, 5075 |
*******Group 2******* | |
120M | B9W00117, 126-127, 131, 133, 141, 209 D9W00413, 419 R9A00106, 109 |
120M 2 | M9C00255-00256, 309 M9H00211, 257 |
12M | B9R00102 |
140H | APM02071 |
140M | B9D00868, 1103 B9G00182 B9M00344, 474, 511, 529 |
140M 2 | M9D01213 M9J00205, 407, 440, 456, 584, 648, 757 R9G00261 |
143H | APN00874 |
14M | B9J00199, 543 R9J00230, 1052 |
160M 2 | M9K00201, 208 |
320D | PHX00448, 524, 529, 659, 1418, 1423, 1726, 1730, 1734, 1739, 1746, 1756, 1762-1763, 1766-1768, 1770, 1776-1778, 1941, 1943-1945, 2669-2670, 2672, 2675 |
320D FM HEEL | GKS00224 |
320D FM HW | EAX00162, 178-179, 182-183, 185, 189-191, 200, 202, 207, 218-220, 227, 231-232, 246, 265, 271, 281, 283-284, 295-296, 298-299, 301, 317, 340-342 |
320D L | SPN00155, 292, 392, 397-398, 400-403, 496, 499, 503, 968, 988, 1144, 1235, 1267, 1284, 1318, 1320, 1322, 1328, 1376, 1381, 1386 |
320D LRR | XCK00545 |
320E L | REE00379, 381, 383-384, 391, 404 WBK01823, 1830-1831, 1837, 1899, 1954, 2032, 2044, 2058, 2063 |
320E LRR | TFX00439 |
321D LCR | MPG00149, 178-179, 183-185, 275, 277, 330, 342 NAS00219-00220, 229, 240, 304, 310, 442, 451 |
322C | HEK00955, 1083 |
324D FM | JKR01351 |
324D L | JJG00140, 847, 985, 1097, 1159, 1211, 1248, 1250 PYT00132, 259, 274, 289, 323, 333 |
324E L | PNW00263, 323, 344, 861, 864-865 |
325C | BFE02014 BMM00728, 800 |
325D | SCR00336 |
325D L | A3R00236, 1069, 1133, 1145, 1147, 1189, 1236, 1240, 1335, 1410 PAL00374, 378-379 |
328D | GTN00198, 312-313, 316, 321, 327, 392-394, 411, 413, 442, 521-522 |
328D LCR | RMX00284 |
329D L | JHJ00269, 336, 353-355, 365, 377, 381, 411-413, 418, 441 WLT00285, 311, 327, 330, 332-333, 365-366, 369, 381, 407, 431, 499 |
329E L | PLW00181, 215-218, 247-248, 301 |
330C L | DKY01023, 1595, 2341, 2538, 3799 |
330D | THJ00274 |
330D L | B6H00644 HAS00268 MWP00237-00238, 243, 1196, 1733, 1755, 1759, 2005, 2165, 2237, 2397, 2409, 2542, 2544, 2546, 2709, 2718, 2783, 2787, 2850, 2852, 2858, 2864, 2886, 3081, 3255, 3257-3258, 3364, 3373-3374, 3377 |
330D MH FCR | LEM00259, 269, 274, 277 |
330D WH | JJM00239 |
336D L | W3K00260, 292, 404, 406, 409, 411-412, 639, 649, 705, 949, 1026, 1090-1091, 1267-1268, 1270, 1536 |
336E L | BZY00256-00257, 271, 466, 468, 471, 507, 553, 570, 572, 575, 617, 628, 633, 635, 637, 640, 642, 644-646, 651, 653, 679, 693-694, 709, 727, 739, 779, 1028, 1114, 1177, 1181, 1203, 1503, 1522, 1527-1529, 1533, 1537, 1616, 1621, 1742, 1746-1747, 1749, 1812, 1814, 2089, 2176, 2202, 2227, 2266, 2300, 2307, 2320, 2323, 2329, 2425, 2427-2428, 2430, 2433, 2450, 2481, 2483, 2514 YEP00126, 160, 182, 187 |
336E L H | RZA00245, 256, 290 |
345B II LC-FIX | AGS01681, 1908 |
345C | PJW01013, 1015, 1221, 1789, 2270, 2314, 2392 |
345D L | EEH00222, 269, 304, 372, 382-383, 402, 447-448, 496, 535, 580, 586, 674-675, 718, 724, 771-773, 775, 913, 920, 982-983, 991, 998, 1053, 1059, 1061 RAJ00295 |
349E L | MPZ00228, 235, 238, 246, 255-256, 262-263, 268, 318-319, 321, 354-357, 359-361, 387, 399, 451-453, 475, 502, 504, 507, 509-511, 531-532, 597, 600, 619-620, 622-624, 628, 631-632, 690 |
349E LC-VG | DGE00233-00234 |
365B L II | DER00176 |
365C L | MCS00379, 463 |
374D L | PAP00125, 131-132, 149, 220, 237, 275 |
385C L | EDA00237, 445, 511, 513, 522, 531, 533 |
390D L | WBT00169, 219 |
525C | 52500648-00650, 678, 681-682, 697-698, 700, 741, 780, 783, 785-786, 837-838, 841-842, 894, 896-898, 1104, 1109, 1123, 1145, 1148-1149, 1171, 1175, 1179, 1329, 1359, 1363, 1370-1371, 1413, 1420, 1471-1472, 1664-1665, 1801, 1814, 1816, 1825 |
535C | 53500327, 334, 348 |
545C | 54500430, 455, 476, 496-497, 514-515, 528, 530, 806, 828, 838, 866, 886, 901, 906, 919, 929, 935, 937, 966, 968, 979, 982, 986, 994, 1041, 1043, 1074-1076, 1098, 1107-1109, 1118, 1123 |
572R II | DSC00413, 424 |
583T | CMX00216 |
725 | AFX00852, 856, 1189, 1195, 1224 B1L00816, 2064, 2306, 2352, 2697 |
730 | B1M01775, 2098, 2687, 2741-2742, 3266-3267, 3273, 3275, 3278, 3288, 3467, 3493, 3506, 3516, 3528, 3615-3617, 3620, 3677, 3694, 4029, 4033, 4291, 4293 |
735 | AWR00352, 534 B1N00532, 1070, 1072-1073, 1102-1104, 1172-1173, 1327 |
735B | T4P00259-00261, 264-265, 272-274, 366-367, 371-372 |
740 | AXM01626 B1P01001, 1321, 1325, 1420, 2215, 4981-4982 |
769C | 01X02704, 6693 |
769D | 5TR00239 BBB00433, 597 |
770 | BZZ00451, 518, 599, 606, 751-752 |
772 | RLB00405, 420, 452, 582, 693-694 |
773D | 7CS00442 |
775F | DLS00435-00436, 1186 |
777D | 3PR00755 AGC00735, 1376, 2045, 2475, 2489 |
816F | BZR00241, 296 |
826H | AWF00490, 554, 810 |
836H | BXD00482, 601, 739, 761, 1027, 1058, 1086 |
950G II | AXR00350 |
950H | J5J01648, 1690, 1694 JAD00454-00455, 458-459, 473-474, 549, 780-781, 1063-1065, 1081 K5K00636, 811, 1790, 1792, 1843, 1860, 1929, 2033, 2035-2036, 2043, 2186, 2261, 2299, 2491, 2495, 2497, 2505, 2508, 2511, 2571, 2794-2795, 2803, 2833, 2839, 2843, 2850-2851, 2948-2949, 2952, 2957, 3027, 3039, 3070, 3094, 3136, 3158, 3167, 3210, 3214, 3216, 3218, 3240-3241, 3252, 3258, 3289, 3496 M1G01747, 1752, 1754, 1783-1784 |
950K | R4A00369, 372, 374, 474-475, 477, 482, 554, 561, 564, 566, 651, 657-658, 660, 666, 669, 747, 752, 847, 1091, 1199-1203 |
962H | K6K00348, 443-444, 485, 503, 514, 516-517, 527, 543, 548 |
962K | X4T00401, 404, 461 |
963D | LCS00941 |
966G II | ANZ00396, 1353 |
966H | A6D00408, 482, 1207, 1246, 1430, 1855, 1865, 1914, 1921, 2004-2005, 2058, 2063, 2349, 2391, 2424, 2430-2431, 2434-2435, 2443, 2447-2448, 2478, 2586, 2602-2605, 2621, 2628, 2671, 2808 A6J01855 |
972G II | AWP00272, 347 |
972H | A7D00272, 675-676, 892, 933, 939, 988-989, 992, 1082, 1105 |
972K | Z4W00474 |
973D | LCP00170 |
980G | 2KR00881, 2244, 3900, 4820 |
980G II | AWH00301, 1164, 2137, 2152, 2395 |
980H | JMS00339, 1130, 1319, 1498-1499, 2506, 2627, 2663, 3219, 3311, 3314, 3333, 3351, 3357, 4030, 4137, 4288, 4323, 5123, 5158-5159, 5162, 5213, 5220, 5275-5277, 5282, 5373-5374, 5377, 5408, 5410, 5544, 5546-5552, 5848, 5896, 5898-5900, 5933, 5951, 5992, 6002, 6048, 6086, 6180, 6287 |
988F | 2ZR01674, 2064 |
988G | 2TW00093, 131 BNH01358 |
988H | BXY00406, 2358, 2389, 4015, 4164, 4426, 4462, 4474, 4524, 4684, 4741, 4756, 5039, 5224 |
990 II | BCR00184, 251 |
992G | AZX00333, 418 |
AP-1000D | EAD00306 |
AP-1055D | FAC00589, 599, 648, 714, 757, 779-781, 821, 883, 902, 910 |
AP-555E | A5D00260, 273, 282 |
AP-655D | GNZ00242, 297 |
AP1000E | T1F00139, 156, 202 |
AP1055E | TJF00171, 182 |
CB54 | JLM00204, 289, 450 |
CB64 | DJM00198 |
CP56 | C5P00428, 477 |
CS54 | C5R00289, 292, 408, 463 |
CS56 | C5S00376, 733, 739, 742, 748, 771, 781, 824 |
CS74 | C8S00136 |
D6K LGP | DHA00667, 737, 740, 1025, 1088-1089, 1092, 1095, 1098 |
D6K XL | FBH00869, 1253, 1284, 1324, 1438, 2125 |
D6N LGP | ALY02203 DJY00866, 975, 1011, 1013, 1227, 1425, 1575, 1688-1689, 1699, 1702 GHS00485, 520, 612, 633, 869, 905, 1112, 1115, 1117-1118, 1120-1121, 1125, 1283, 1326, 1330, 1333-1334, 1365, 1368 |
D6N LPG | PBA00376, 454, 466, 559-561, 565, 567, 638, 753, 755, 799-800, 903, 914 |
D6N XL | DJA00748, 796, 1159, 1164, 1167, 1187, 1191 LJR00517, 525 MLW00297, 301, 305, 477, 664, 666 PER00240, 242-243, 251, 265, 288, 290, 379, 388-389, 415 |
D6R II | FDT00182 |
D6R II LGP | ADE00839 |
D6R IIIP XW | HDC00209 |
D6T LGP | KJL00610, 846-847, 1019, 1037, 1055, 1156, 1174, 1235, 1238, 1257, 1269 LKJ00505 ZJB00230, 370, 444, 457-459, 1110, 1126-1127, 1138, 1268 |
D6T LGP PAT | KSB00228, 267, 351, 392, 454 |
D6T P LGP | WCG00330, 587 |
D6T P XW | DJG00464, 474, 482-483, 495, 500, 522 |
D6T XL | GMK00169, 172, 176, 305-306, 419, 480-482, 520-521, 527, 644, 649-650, 652, 1164-1165 LAY00872, 1316, 1399, 1409 |
D6T XW | SKL00603-00604, 625, 647, 655 SLJ00197, 290, 323, 333-334 |
D6T XW PAT | RCW00222, 248, 286, 299, 1135, 1163, 1212-1213 |
D7E | MDB00200 TAN00416, 421, 425, 1263 |
D7E LGP | SCG00133, 150 TJA01153 |
D7R II | AEC01601, 1977 |
D7R II LGP | ABJ01708 |
D7R II XR | AGN01844 |
D8R II | 6YZ00514, 1153 |
D8T | FCT00151, 184, 201 J8B02589, 2601 KPZ01370-01371, 1570, 1595, 1723, 2332, 2513, 2616, 2830, 3671, 3795, 3805, 3835, 3927 MLN00396-00399, 416, 420-422, 669 |
D9R | ACL00813 |
D9T | RJS00224, 1313 |
IT62G | AYA00262 |
IT62H | M5G00615 |
M325D L MH | KGG00255-00256, 289, 309, 313, 2007, 2025, 2054, 2057 |
PL61 | WGS00157 |
PM-201 | PNM00201, 273, 284-285 |
RM-500 | ASW00391 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3363566 | SFWR GP-A3011 |
1 | 3935727 | INSTL GP-FIELD |
1 | 4341356 | SFWR GP-A3011 |
1 | 4426441 | SFWR GP-A4021 |
1 | 4452631 | SFWR GP-A3011 |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3363566 | SFWR GP-A3011 |
1 | 3886464 | SFWR GP-A3011 |
1 | 3935727 | INSTL GP-FIELD |
1 | 4341356 | SFWR GP-A3011 |
1 | 4426441 | SFWR GP-A4021 |
1 | 4452631 | SFWR GP-A3011 |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
The technician must ensure all the Product Link, Radio, and machine software are the latest available software found on SIS Web. The technician will ensure the antenna and the wiring has no physical damage. Once all the software is updated and communication failure still exist, the technician can replace the system with a PL522 system using the parts contained in this letter. |