PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATOR GROUP ON CERTAIN VRG20/2-VRG25/2 G310B-G315B DEMOLITION AND SORTING GRAPPLES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATOR GROUP ON CERTAIN VRG20/2-VRG25/2 G310B-G315B DEMOLITION AND SORTING GRAPPLES

Usage:

REBE1227-00

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08Nov2006

U-722

O-704

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATOR GROUP ON CERTAIN VRG20/2-VRG25/2 G310B-G315B DEMOLITION AND SORTING GRAPPLES
6326 6307		PS42286

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42286" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2007

PROBLEM

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The demolition and sorting grapples rotator can wear or fail prematurely. This depends on the conditions of the application. The result of a failure is that the rotator no longer functions correctly. Replacement is required.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
G310B	AGK00389, 391-461
G315B	AFZ00253, 411-414, 417-426, 428-431, 433-435, 437-461, 463-549, 551-557, 559-575, 577-592

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*****Group 2*****
VRG-20/2	CZC00100-00115, 118-125, 127-129, 131-147, 150-151, 153-181, 183-192, 194-196, 198-210, 212-223, 225-260, 265, 267-279
VRG-25/2	CZD00100-00115, 119-177, 181-189, 195-199, 201-207, 209-213, 215, 217-227, 229-265, 267-280, 282-299, 301-306, 308-311, 314-315, 317-351, 353-391, 393-441, 450-455, 457-459, 461-465

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2956540	Rotator Group Modification
*****Group 2*****
1	2956540	Rotator Group Modification

ACTION REQUIRED

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Replace rotator 195-0223 with 295-6540 Rotator Group Modification.

Please use ANTARES to manage your order.
Part number to be ordered: 2956540
Part type: VE

CAUTION:
The dash(-) character in the partnumber should NOT be entered! Copy part number exactly as mentioned above.
Part type is set to AA by default.
If not changed, your order will not be completed!

* Do not use Mounting Group 169-4968 or 169-4966 on new Rotator Group Modification 295-6540 if grapple is installed on any wheeled excavator (M300 series).
In this specific case only, the Mounting Group should be replaced as indicated below.

Order new Mounting Group 299-0293 for replacement of 169-4968.
Order new Mounting Group 298-7706 for replacement of 169-4966.

Customer grapple should not be disassembled for rework unless both 295-6540 Rotator Group Modification and Mounting Group* (if applicable) are available at dealer site.

Refer to special instructions REHS3171 CAT brand or REHS3172 Verachtert brand for replacement instructions.

Order new media (OMM and PM) through FLASHNET when rotator replacement has been completed.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 12.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%