PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN OEM MOBILE HYDRAULIC POWER UNITS EQUIPPED WITH C9 ENGINE RATING SOFTWARE Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN OEM MOBILE HYDRAULIC POWER UNITS EQUIPPED WITH C9 ENGINE RATING SOFTWARE

Usage:

REBE1218-01

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11Dec2006

(Revised 07May2007)

O-756

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN OEM MOBILE HYDRAULIC POWER UNITS EQUIPPED WITH C9 ENGINE RATING SOFTWARE
7620 7610 1902 1000		PI31200

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31200" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31200" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Dec2006 Service Letter. Changes have been made to Affected Product.

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COMPLETION DATE	TERMINATION DATE
30Jun2007	31Dec2007

PROBLEM

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New engine software needs to be installed to resolve a cold starting problem. This problem is most likely to be reported during temperatues below 40degF.

AFFECTED PRODUCT

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Model	Identification Number
330D (OEM)	D3D00101-00105, 113-115, 118, 120, 122-124

PARTS NEEDED

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Qty	Part Number	Description
1	2937879	SOFTWARE GP-ELEK

ACTION REQUIRED

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Reflash affected machines with engine software part number 293-7879. This software is available for download on SISWEB and will resolve the cold start problem. No factory passwords will be required for this re-flash.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE

MODELS INVOLVED - CERTAIN OEM MOBILE HYDRAULIC POWER UNITS EQUIPPED WITH C9 ENGINE RATING SOFTWARE

Dear Caterpillar Product Owner:

New engine software needs to be installed to resolve a cold starting problem on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 11Dec2006 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 11Dec2006 Service Letter