PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR CRANKSHAFT SEAL ON CERTAIN C13 INDUSTRIAL ENGINES
Usage:
TEBE3780-01
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| 19Oct2015 |
| (Revised 03Nov2015) |
D-478
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR CRANKSHAFT SEAL ON CERTAIN C13 INDUSTRIAL ENGINES |
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| 1157 | PS44883 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44883" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 19Oct2015 Service Letter. A change has been made to the Service Claim Allowances. |
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TERMINATION DATE |
| 31Oct2017 |
PROBLEM
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| The existing rear crankshaft seal can fail on certain C13 Industrial Engines. If the existing rear crankshaft fails it will leak engine oil and cause unplanned downtime. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C13 | KWJ00155, 2173-2176, 2181-2185, 2187-2188, 2190, 2193-2194, 2196-2202, 2204, 2206, 2209-2210, 2212-2214, 2216-2218, 2220, 2224-2225, 2228, 2230, 2236-2237, 2240-2241, 2634-2635, 2637, 2642, 2644, 2648-2649, 2651-2653, 2869, 3306, 3308, 3311, 3313, 3315, 3317, 3320-3322, 3325, 3327-3331, 3333, 3336-3337, 3347-3348, 3350, 3353-3356, 3358, 3368-3371, 3478-3483, 3494-3500, 3512-3520, 3533-3540, 3553-3558, 3566-3574, 3591, 3593-3599, 3613-3619, 3638-3641, 3643-3644, 3660-3661, 3949-3951, 3963-3968, 3970-3973, 3981-3985, 3987-3992, 4000, 4002, 4004-4012, 4018, 4020-4027, 4220, 4227-4228, 4276-4282, 4284-4286, 4289, 4301-4302, 4304-4308 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 2264757 | SEAL GP-CSHAFT-A |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the rear crankshaft seal. Refer to the Disassembly and Assembly manual for the rear crankshaft seal. |
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SERVICE CLAIM ALLOWANCES
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0-60 mo |
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| NOTE: This is a 15.0-hour job | ||||||
| If necessary reasonable travel time and mileage will be allowed. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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