PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 365-6842 ENGINE SOFTWARE ON CERTAIN C9 ENGINES INSTALLED IN PIERCE FIRE TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 365-6842 ENGINE SOFTWARE ON CERTAIN C9 ENGINES INSTALLED IN PIERCE FIRE TRUCKS

Usage:

REBE6387-00

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18Aug2010

U-332

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING 3656842/">365-6842 ENGINE SOFTWARE ON CERTAIN C9 ENGINES INSTALLED IN PIERCE FIRE TRUCKS
1901 1920		PI10816

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10816" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10816" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The new software needs to be installed on certain C9 engines installed in Pierce Fire Trucks that are equipped with a two-stage water pump. The existing software could cause the engine rpms to surge while in PTO (pump mode). The reported surge could cause a fluctuation in water pressure that is being used to fight fires which may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
C9	9DG06123, 6534, 7340, 7443, 7738, 8583, 8929, 9098, 9771, 9773

PARTS NEEDED

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Qty	Part Number	Description
1	3656842	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Install new 3656842/">365-6842 engine software.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ENGINE SOFTWARE

MODELS INVOLVED - C9 Engines installed in Pierce Manufactured Fire Trucks

Dear Caterpillar Product Owner:

The engine needs to be reworked on the products listed below. The existing software could cause the engine RPM's to surge while in PTO (pump mode). The reported surge could cause a fluctuation in water pressure that is being used to fight fires which may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 18Aug2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 18Aug2010 Service Letter