Usage:
08Apr2010 |
(Revised 28Jul2010) |
Priority | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE TURBOCHARGER CARTRIDGE ON CERTAIN 3406E, C15, AND C32 MARINE ENGINES |
|
1052 1053 | PI31731 |
NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31731" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31731" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 08Apr2010 Service Letter. Changes have been made to Rework Procedure for clarification. |
COMPLETION DATE |
TERMINATION DATE |
31Oct2010 | 30Apr2011 |
PROBLEM
The existing turbocharger cartridge can fail due to a cracked heat shroud. Failure of the cartridge may cause the turbocharger to have insufficient boost pressure and lead to a loss of power. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
C32 | RXB03123, 3140, 3143, 3158-3160, 3163, 3171, 3173, 3176, 3178-3545, 3547-3642, 3644-3788, 3790-3794, 3798-3825, 3827-3863 SLT00101-00127, 129-161, 163-175, 177-187, 190-194, 196-200, 202-203, 205-210, 213-218, 220-222, 224-228, 230, 236-242, 244 |
*******Group 2******* | |
C32 | RNC02457, 2607, 2636, 2643-2644, 2647, 2653-2655, 2660-2662, 2674-2675, 2677, 2680, 2683, 2685, 2687, 2690, 2693, 2695, 2701, 2720-2722, 2724, 2726-3198 RND00100-00160, 165-335, 337 RNE00102-00131, 133-139 RNX00101 RNY00100-00101 T3T00101-00187, 189-195, 198, 200-202, 204-213, 215-222, 225-226, 228-230, 232-233, 236, 241, 243, 246, 252 |
*******Group 3******* | |
3406E | 9WR10304-10563, 10583-10673 |
C15 | RLA00578-00873, 879-1051, 1053-1079 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
2 | 3E6773 | SEAL-O RING |
2 | 6V3917 | SEAL-O-RING (After Failure Only) |
1 | 7L4773 | SEAL-O-RING (After Failure Only) |
1 | 7M7273 | GASKET-TURBO (After Failure Only) |
4 | 8M2296 | NUT-FULL (After Failure Only) |
1 | 10R3092 | TURBO GP-BASIC (After Failure Only) |
2 | 10R8230 | CARTRIDGE GP -A (Before Failure Only) |
1 | 0619456 | SEAL-O-RING |
2 | 1123540 | SEAL-O-RING |
2 | 1262702 | SEAL-INTEGRAL |
2 | 1305694 | SEAL-O-RING (After Failure Only) |
2 | 1986068 | SEAL-INTEGRAL |
1 | 2054831 | SEAL-O-RING (After Failure Only) |
2 | 2264753 | GASKET |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 2******* | ||
2 | 3E6773 | SEAL-O RING |
2 | 6V3917 | SEAL-O-RING (After Failure Only) |
1 | 7L4773 | SEAL-O-RING (After Failure Only) |
1 | 7M7273 | GASKET-TURBO (After Failure Only) |
4 | 8M2296 | NUT-FULL (After Failure Only) |
1 | 10R3092 | TURBO GP-BASIC (After Failure Only) |
2 | 10R8230 | CARTRIDGE GP -A (Before Failure Only) |
1 | 0619456 | SEAL-O-RING |
2 | 1123540 | SEAL-O-RING |
2 | 1262702 | SEAL-INTEGRAL |
2 | 1305694 | SEAL-O-RING (After Failure Only) |
2 | 1986068 | SEAL-INTEGRAL |
1 | 2054831 | SEAL-O-RING (After Failure Only) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 3******* | ||
4 | 2N2766? | UNKNOWN (After Failure Only) |
1 | 5P7530 | SEAL-O-RING |
1 | 6J2245? | UNKNOWN |
2 | 6V3917? | UNKNOWN |
1 | 7M7273 | GASKET-TURBO (After Failure Only) |
1 | 10R8230 | CARTRIDGE GP -A (Before Failure Only) |
1 | 10R8236 | TURBO GP-BASIC (After Failure Only) |
1 | 1142687? | SEAL-O-RING |
2 | 1305694? | SEAL-O-RING |
1 | 1504104? | GASKET |
1 | 2556863 | GASKET (After Failure Only) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
The turbocharger cartridge needs to be inspected and possibly replaced on certain 3406E, C15, and C32 Marine engines. This program does not apply to Reman turbochargers. Refer to the attached Rework Procedure. |
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | |||||
NOTE: This is a 0.5-hour job for Group 1 | |||||
- 0.5 hours is allowed for the inspection of the turbocharger date codes. - An additional 5.0 hours will be allowed if the turbocharger cartridges meet the criteria for replacement. (Total of 5.5 Hours) - 3.5 hours more will be allowed if the complete turbocharger needs to be replaced due to damage. (Total of 9.0 Hours) Reasonable travel and mileage is authorized. Travel will only be authorized for one engine for multiple engines being reworked in a boat. Please reference the other engine serial numbers in the claim story. |
*******Group 2******* | |||||
NOTE: This is a 0.5-hour job for Group 2 | |||||
- 0.5 hours is allowed for the inspection of the turbocharger date codes. - An additional 5.0 hours will be allowed if the turbocharger cartridges meet the criteria for replacement. (Total of 5.5 Hours) - 3.5 hours more will be allowed if the complete turbocharger needs to be replaced due to damage. (Total of 9.0 Hours) Reasonable travel and mileage is authorized. Travel will only be authorized for one engine for multiple engines being reworked in a boat. Please reference the other engine serial numbers in the claim story. |
*******Group 3******* | |||||
NOTE: This is a 0.5-hour job for Group 3 | |||||
- 0.5 hours is allowed for the inspection of the turbocharger date codes. - An additional 2.5 hours will be allowed if the turbocharger cartridges meet the criteria for replacement. (Total of 3.0 Hours) - 3.5 hours more will be allowed if the complete turbocharger needs to be replaced due to damage. (Total of 6.5 Hours) Reasonable travel and mileage is authorized. Travel will only be authorized for one engine for multiple engines being reworked in a boat. Please reference the other engine serial numbers in the claim story. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE TURBO CARTRIDGE MODELS INVOLVED - 3406E, C15, and C32 Marine Engines Dear Caterpillar Product Owner: The turbocharger cartridge needs to be inspected and possibly replaced on the products listed below. The existing turbocharger cartridge has an internal heat shroud that can crack. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 08Apr2010 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 08Apr2010 Service Letter |
Group Number 1 Group Number 2 |
This rework procedure can be performed before or after failure. 1. Before performing this rework procedure, the turbocharger serial number data tags must be inspected. Reference Image1.1.1 to identify the location of the serial number data tag. 2. Inspect the turbocharger serial number data tag (Image.1.1.1) to determine if the part number of the turbocharger is 287-7210 for the C32. - If the turbocharger part number IS 287-7210 for the C32, proceed to Step 3. - If the turbocharger part number IS NOT 287-7210 for the C32, this program does not apply. No further action is required. 3. From the turbocharger serial number data tag, determine the date code of the turbocharger. The date code must match one of those listed in Image1.1.2 in order to qualify for this program. - If the turbocharger serial number date code matches one of those listed in Image1.1.2, proceed to Step 4. - If the date code is not listed in Imgage1.1.2, this program does not apply. No further action is required. 4. Inspect the turbocharger for failure or damage. - If turbocharger has not failed the heat shroud, only the cartridge is to be replaced. - If the turbocharger has failed the heat shroud but has not damaged the turbine or compressor housing, only the cartridge is to be replaced. - If the turbocharger has failed the heat shroud and has damaged the turbine or compressor housing, the complete turbocharger is to be replaced under this program. NOTE: Refer to Disassembly and Assembly instructions RENR8628 for the C32 ACERT and SENR5031 for the C32 HEUI. |
Image1.1.1 |
Image1.1.2 |
Group Number 3 |
This rework procedure can be performed before or after failure. 1. Before performing this rework procedure, the turbocharger serial number data tags must be inspected. Reference Image1.1.1 to identify the location of the serial number data tag. 2. Inspect the turbocharger serial number data tag (Image.1.1.1) to determine if the part number of the turbocharger is 130-9725 for the C15/3406E. - If the turbocharger part number IS 130-9725 for the C15/3406E, proceed to Step 3. - If the turbocharger part number IS NOT 130-9725 C15/3406E, this program does not apply. No further action is required. 3. From the turbocharger serial number data tags, determine the date codes of the turbochargers. The date code must match one of those listed in Image2.1.1 in order to qualify for this program. - If the turbocharger serial number date code matches one of those listed in Image2.1.1 continue to Step 4. - If the date code is not listed in Imgage2.1.1, this program does not apply. No further action is required. 4. Inspect the turbocharger for failure or damage. - If turbocharger has not failed the heat shroud, only the cartridge is to be replaced. - If the turbocharger has failed the heat shroud but has not damaged the turbine or compressor housing, only the cartridge is to be replaced. - If the turbocharger has failed the heat shroud and has damaged the turbine or compressor housing, the complete turbocharger is to be replaced under this program. NOTE: Refer to Disassembly and Assembly instructions RENR9715 for the 3406E / C15. |
Image2.1.1 |