PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR SYSTEM FRAME ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF HIGHWAY TRUCK ENGINES AT PLANNED COMPONENT REBUILD (PCR) Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR SYSTEM FRAME ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF HIGHWAY TRUCK ENGINES AT PLANNED COMPONENT REBUILD (PCR)

Usage:

TEBE4801-01

27Jun2016
(Revised 28Jun2016)


A-254

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR SYSTEM FRAME ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF HIGHWAY TRUCK ENGINES AT PLANNED COMPONENT REBUILD (PCR)

0635 1057
PS45130
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45130" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 27Jun2016 Service Letter. Changes have been made to the Problem, and Service Claim Allowances.


TERMINATION DATE

30Jun2019

PROBLEM

The existing air system frame can develop cracks on certain 797F high altitude arrangement off highway truck engines. If the existing air system frame cracks it may result in resultant air system damage and unplanned downtime.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00195-00196, 231, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 478, 537, 539, 544-553, 566-568, 572, 585-588, 590-595, 597-598

PARTS NEEDED

Qty

Part Number Description
1 5118091 CONVERSION AR (see Action Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

The 511-8091 Conversion Arrangement must be ordered through the Engines Order Management Process (EOMP). The conversion arrangement is not a serviceable part in the ANTARES parts ordering system. Demand should be placed into EOMP for planned engine PCR's a minimum of 90 days in advance.

Replace the air system frame components at Planned Component Rebuild (PCR). Refer to the disassembly and assembly guide for further instructions.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-14000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
14001-18000 hrs,
37-48 mo 
100.0%
0.0%
0.0%
0.0%
0.0%
100.0%
 NOTE: This is a 0.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

100 hours labor and resultant parts will be allowed on after failure claims that drive an air system removal prior to PCR.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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