PRODUCT SUPPORT PROGRAM FOR REPLACING THE REARWHEEL BEARINGS ON CERTAIN 795F, 797B, AND 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE REARWHEEL BEARINGS ON CERTAIN 795F, 797B, AND 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE4465-03

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12Apr2016

(Revised 27Jun2018)

U-176

A-134

D-157

O-151

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE REARWHEEL BEARINGS ON CERTAIN 795F, 797B, AND 797F OFF-HIGHWAY TRUCKS
4008 4050		PS53190

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53190" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 12Apr2016 (Revised 27Apr2018) Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

30Apr2019

PROBLEM

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The existing rear wheel bearing can fail on certain 795F, 797B, and 797F Off-Highway Trucks before planned component rebuild.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
795F AC	ERM00153-00172, 174-206, 208-296
795F XQ	SNT00100-00101

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*****Group 2*****
797B	JSM00123-00488
797F	LAJ00141-00592
797F XQ	WSP00100-00129

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2S4071	SEAL-O RING
1	7X4781	SEAL-O RING
20	9X8399	WASHER
53	1461799	WASHER-HARD
53	1470169	BOLT-HEX HEAD
1	1508791	SEAL-O-RING
2	1700497	BEARING-CUP
20	1779755	BOLT-HEX HEAD
1	1804365	SEAL-O-RING
1	3116791	SHIM-PACK
1	3144127	RING-TORIC
1	4229075	SEAL GP-DUO CONE
1	4229076	SEAL GP-DUO CONE
2	5267064	BEARING-CONE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2S4071	SEAL-O RING
1	7X4781	SEAL-O RING
21	9X8399	WASHER
1	1131700	SEAL-O-RING
1	1397624	SHIM-PACK
1	1397645	RING-RETAINING
1	1438729	SEAL-O-RING
54	1461799	WASHER-HARD
54	1470169	BOLT-HEX HEAD
1	1520985	SEAL-O-RING
2	1700497	BEARING-CUP
21	1779755	BOLT-HEX HEAD
1	1863712	SEAL-O-RING
1	4229075	SEAL GP-DUO CONE
1	4229076	SEAL GP-DUO CONE
2	5267064	BEARING-CONE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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After failure, refer to the Service Manual if/as necessary to replace the rear wheel bearings and related components provided in the Parts Needed.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-14000 hrs, 25-36 mo	40.0%	50.0%	0.0%	0.0%	45.0%	50.0%
14001-18000 hrs, 37-48 mo	7.0%	25.0%	0.0%	0.0%	70.0%	75.0%

NOTE: This is a 54.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-14000 hrs, 25-36 mo	40.0%	50.0%	0.0%	0.0%	45.0%	50.0%
14001-18000 hrs, 37-48 mo	7.0%	25.0%	0.0%	0.0%	70.0%	75.0%

NOTE: This is a 54.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.