PRODUCT SUPPORT PROGRAM FOR REWORKING THE 283-1964 WATER LINES GP ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A RETROFIT C175 ENGINE Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE 283-1964 WATER LINES GP ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A RETROFIT C175 ENGINE

Usage:

TEBE4448-00

29Jul2016


U-400
A-304
D-349

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE 283-1964 WATER LINES GP ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS EQUIPPED WITH A RETROFIT C175 ENGINE

1380
PS45174
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45174" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Jul2018

PROBLEM

The existing 287-3425 or 287-3426 Tube As can fail on certain 797 and 797B Off-Highway Trucks equipped with a retrofit C175 Engine. If a 287-3425 or 287-3426 Tube As fails it can cause a loss of coolant.

AFFECTED PRODUCT

Model Identification Number
797B  JSM00151, 153, 220-222, 224, 244, 252, 256, 293

PARTS NEEDED

Qty

Part Number Description
1 3J1907 SEAL-O-RING-STOR
4 5P7468 CLIP-HALF SLOT
4 5P7469 CLIP-HALF TANG
4 5P8444 GROMMET
1 6V8397 SEAL-O-RING-ORFS
4 8T4139 BOLT-HEX HEAD
8 8T4192 BOLT-HEX HEAD
24 8T4223 WASHER-HARD
12 8T4956 BOLT-HEX HEAD
4 8T6703 CLAMP-BAND
4 9R9811 BOSS
2 1291609 SEAL-O-RING
1 2174195 HOSE
8 2204126 CLAMP-T'BOLT
2 2260087 CLAMP-T'BOLT
6 2303671 CLAMP-T'BOLT
8 2324901 CLAMP-T'BOLT
1 2873172 HOSE
2 3242647 HOSE
2 4449740 HOSE
2 4651317 HOSE
1 4698899 TUBE AS
1 4698900 TUBE AS
2 4698901 TUBE
1 4698903 TUBE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the Service Manual if/as necessary and see Special Instruction M0073757.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-18000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 10.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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