PRODUCT SUPPORT PROGRAM FOR CORRECTING THE ENGINE RATING ON CERTAIN C15 GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR CORRECTING THE ENGINE RATING ON CERTAIN C15 GENERATOR SETS

Usage:

TEBE0799-00

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27Jan2014

O-35

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR CORRECTING THE ENGINE RATING ON CERTAIN C15 GENERATOR SETS
1000 1920 7620		PS44170

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44170" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jan2015

PROBLEM

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The engine rating needs to be changed on certain C15 Generator Sets. The existing engine rating was 500KVA and is to be increased to 550KVA.

AFFECTED PRODUCT

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Model	Identification Number
C15	NKL00101, 117-131, 142-145, 147-149, 151-157, 160-173, 175-177, 181-183, 187-243, 245, 272-274, 277, 287-289, 291-298, 300, 302-318, 322-339, 342-357, 360-399, 406-486, 489-491, 532-543, 545-557, 561-595, 598-599

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Certain C15 Generator Set may have the wrong engine rating selected. These engines were ordered with 550KVA rating but had a 500KVA rating installed. Refer to the attached Rework Procedure to select the correct engine rating.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Important Safety Information

Work safely. Most accidents that involve product operation, maintenance, and repair are caused by failure to observe basic safety rules or precautions. An accident can often be avoided by recognizing potentially hazardous situations before an accident occurs.

A person must be alert to potential hazards. This person should also have the necessary training, skills, and tools in order to perform these functions properly.

Safety precautions and warnings are provided in this instruction, on the product, and in this product's Operation and Maintenance Manual (OMM). If these hazard warnings are not heeded, bodily injury or death could occur to you or to other persons. Caterpillar cannot anticipate every possible circumstance that might involve a potential hazard.

Therefore, the warnings in this publication, the warnings that are on the product, and the warnings that are in the OMM are not all inclusive. If a tool, a procedure, a work method, or operating technique that is not recommended by Caterpillar is used, the user must ensure that it is safe for the user and for other people to use.

The user should ensure that the product will not be damaged or the product will be made unsafe by the operation, lubrication, maintenance, or the repair procedures that are used.

WARNING: The generator set must be isolated electrically before and while the rework is performed. Follow the proper lockout tag out procedures to protect against the unexpected energizing or startup of the power module. Failure to follow these warnings could result in injury to personnel during service. Attach a "Do Not Operate" warning tag to the machine start switch or the controls before you perform any service to the machine.

1) Connect to Package with CAT ET.

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2) Select the Genset ECM.

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3) Select the configuration button (circled in red).

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4) Choose "Selected Engine Rating"

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5) Double click on "Rating Number".

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6) The rating number will be set at 8 when opened. Select rating number 10.

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7) Select "YES" when prompted.

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8) Click on the hyperlink at the bottom of the window.

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9) Enter your CWS login and password.

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10) Accept the terms for the creation of the passwords.

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11) Enter 0 in the fields requiring the following information;
Password Sharge Amount
Invoice Customer Code
Claimant Claim STE$

Then on the following screen, Enter the Workorder number and select OK