PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE LABELS ON CERTAIN REMAN C-15 ON-HIGHWAY TRUCK ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE LABELS ON CERTAIN REMAN C-15 ON-HIGHWAY TRUCK ENGINES

Usage:

TEBE0574-00

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30Oct2013

D-441

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE LABELS ON CERTAIN REMAN C-15 ON-HIGHWAY TRUCK ENGINES
1000 7557		PI32256

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32256" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32256" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2014	31Oct2014

PROBLEM

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The engine labels needs to be replaced on certain 10R-8737 Reman C15 On-Highway Truck Engines. The existing labels can lead dealers to install the wrong repair parts because the reference engine arrangement on the labels is incorrect.

AFFECTED PRODUCT

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Model

Identification Number

C15

C2A00582-00586, 588-592, 594-596, 598-609, 612-615, 617-621, 623-625, 627-628, 630-638, 640, 642-643, 647-650, 652-657, 660-664, 680, 683-686, 699-700, 702-706, 710, 719-728, 730, 733-737, 744-754, 758-767, 772-776, 779-782, 787-788, 792, 794-796, 798-800, 815-816, 818-821, 827-832, 848-867, 870, 872-877, 884-886, 889, 895-914, 916, 927, 933-941, 943-946, 948-952, 954-955, 957-961, 976-977, 980, 989, 991-995, 997-1003, 1011-1023, 1028-1032, 1038-1043, 1046-1064, 1070, 1091-1097, 1102-1107, 1109, 1117-1124, 1130-1142

PARTS NEEDED

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Qty	Part Number	Description
1	LABEL1	Information Label
1	LABEL2	Emissions Label
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The 10R-8737 Engine was only built for the Australian truck market.

Contact the Reman Help Line with the following information:

Dealer Code
Dealer Contact Name
Phone Number
Shipping Address for the labels
Reman engine serial number

Reman Help Line Contact information:

E-mail: reman_help@cat.com
Phone: 1(888)88-REMAN (1(888)887-3626)

The labels are serial number specific and will be shipped once the above information is received.

Replace the engine labels.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
Australia

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE LABELS ON CERTAIN REMAN C-15 ON-HIGHWAY TRUCK ENGINES

MODELS INVOLVED - C15

Dear Cat Product Owner:

The 10R-8737 Reman C15 On-Highway Truck Engine needs to be relabeled on the products listed below. The existing label can point dealers to the wrong replacement parts. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

Please refer the dealer to their Service Letter dated 30Oct2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 30Oct2013 Service Letter