PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR LINES GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH A HIGH ALTITUDE ENGINE ARRANGEMENT Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR LINES GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH A HIGH ALTITUDE ENGINE ARRANGEMENT

Usage:

TEBE0570-00

10Feb2014


A-44

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR LINES GROUP ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH A HIGH ALTITUDE ENGINE ARRANGEMENT

1000 1071 7750
PS44179
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44179" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

29Feb2016

PROBLEM

The existing air line elbows can fail on certain 797F Off-Highway Trucks that are equipped with a high altitude engine arrangement. If the existing air line elbows fail it will cause loss of performance and cause downtime.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00195-00196, 231, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 478

PARTS NEEDED

Qty

Part Number Description
8 6V5684 BOLT-HEX HEAD
8 6V5842 BOLT-HEX HEAD
6 6V7673 BOLT-HEX HEAD
18 6V8197 BOLT
4 8N4401 CLAMP-V-BAND
6 1645020 LOCKWASHER-SET
8 1984766 WASHER-HARD
26 1984767 WASHER-HARD
4 2338484 CLAMP-T'BOLT
1 4227968 BRACKET AS
1 4227969 BRACKET AS
2 4395265 BRACKET AS
2 4424771 ELBOW
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework the following engines in dealer parts stock and/or dealer exchange inventory:

797F HAA
282-2060 and 398-1020 Service Replacement C175-20 Engines built LLM00001-01284.

Refer to Special Instruction, REHS9202.

 
 
****Affected Product****
Refer to Special Instruction, REHS9202.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all engines reworked in dealer parts stock and/or dealer exchange inventory.

For 282-2060 and 398-1020 Service Replacement C175-20 Engines with the LLM prefix, 2 hours and the parts needed will be allowed for each engine that is reworked in dealer parts stock and/or dealer exchange inventory.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-21000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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