Product Support Program For Replacing Tilt Cylinder Rods On Certain 963 Track Loaders Caterpillar

NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS6054" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: Although this program is to be administered as described on the Affected Product, parts should be removed from parts stock as soon as possible.

Termination Date

Problem

The 3G3871 Tilt Cylinder Rod on certain 963 Track Loaders may break due to a sharp radius at the shoulder between the main rod and threaded stud. A new 9T8404 Rod with improved radius can be installed.

Affected Product
Model & Identification Number

963 (21Z2210-3888)

Parts Needed

1 - 8C9128 Seal Assembly

1 - 8C9135 Lip Seal

1 - 5J8375 Seal

1 - 7J1938 Ring

1 - 2K4472 O-ring Seal

1 - 2K4473 Ring

1 - 4T8695 Seal Assembly

1 - 8T7848 Wear Ring

1 - 9T8404 Rod Assembly

Action Required

Parts Stock

Remove all 3G3871 Rod Assemblies from dealer stock. See illustration for the differences between the former and new rod assembly design.

Affected Product

Replace the rod assembly in the tilt cylinder group with a 9T8404 Rod Assembly and associated seals. See illustration for the differences between the former and new rod assembly design.

Service Claim Allowances

Parts Stock

Submit a claim for all 3G3871 Rod Assemblies removed from dealer stock.

Affected Product

NOTE: This is a 4-hour job.

Parts Disposition

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.