PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN 3500B LOCOMOTIVE ENGINES
Usage:
REBE7763-00
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| 17Nov2011 |
O-452
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN 3500B LOCOMOTIVE ENGINES |
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| 1901 1920 | PI31951 |
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| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31951" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31951" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31May2012 | 30Nov2012 |
PROBLEM
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| The software needs to be installed on certain locomotive engines. The existing engine software will not allow the use of histograms. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 3508B | 5PS00347, 349, 351-358, 361-366, 393-424, 428-442, 465-469, 473-477, 480-483, 488-490, 492, 494-498, 511-518, 520-528, 534-540, 543-548, 554, 564-571, 598-602, 605-611, 620-624, 629, 633-639, 642-646, 653-662, 669-671 C8R00100-00117 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3673028 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to the Service Manual if/as required. Flash the engine ECM with 367-3028 Software. |
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OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 1.5-hour job | |||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN 3500B LOCOMOTIVE ENGINES MODELS INVOLVED - 3508B Dear Caterpillar Product Owner: The engine ECM software needs to be reflashed on the products listed below. The existing software does not capture histograms. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 17Nov2011 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 17Nov2011 Service Letter |
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